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Virtual Implementation Specialist
4 months ago
ABOUT WELCOMM We are an award-winning supplier of managed business communications based in the Midlands.
We pride ourselves on providing exceptional customer and operational support – it’s what we do best. In recognition of this, we have won O2’s prestigious Direct Business Partner of the Year Award for 6 consecutive years from 2018 to 2023 – an unprecedented accolade never achieved by any other O2 partner.
We foster a collaborative and innovative work environment, really bringing that family feel to business. Through strategic acquisitions and a dedicated focus on developing our people, we have expanded our product and services portfolio to become a trusted communications partner to thousands of businesses across the UK. From being the first mobile retailer in the Midlands, to the business communication specialists we are today, we have a proud history and strive to continue to grow within the industry
This is a fantastic opportunity for an experienced IT professional to join us as a Senior IT Solutions Consultant, leading all IT Sales opportunities and projects from start to finish. You will be responsible for building and maintaining strong relationships with our suppliers and IT customers, understanding their requirements and translating them into viable technical solutions. You will stay abreast of current market trends and work closely with our Sales Team to identify untapped IT opportunities within their customer bases and increase opportunities to cross-sell and upsell.
Once the opportunity has been identified, scoped, and signed off with the customer, you will then produce the scope of works to provision and install the solution that has been sold, before handing over to the technical support desk for ongoing support. This will require strong coordination skills, technical competence, and problem-solving abilities, as well as good communication skills to ensure smooth delivery and outstanding customer service.
Serve as the 'IT Champion' of Welcomm, being the first port of call for all IT Sales queries and opportunities.
Manage and oversee all IT opportunities for the business from scope to quotation and implementation.
Work collaboratively with internal teams on IT opportunities and projects, including other IT Consultants, Account Managers, Business Development Managers, and our IT Technical Support Team.
Attend prospective IT customer sales meetings to maximise closing deals.
Create and deliver IT training sessions for the Sales Team, coaching and upskilling colleagues when required.
Develop marketing/sales collateral for the IT vertical, including writing and posting blogs for social media.
Act as an escalation point for the Technical Support Team for complex technical queries.
Lead quarterly business reviews with customers, analysing recent cases/tickets raised and making recommendations for future projects to maximise revenue and ensure the right solutions for customers.
Coordinate with the technical support desk for seamless handover and ongoing support.
Proven track record in a pre-sales or technical consulting role within IT, demonstrating the ability to assess customer needs and tailor IT solutions to meet those needs effectively.
Minimum of 3+ years in an IT Support role and 2+ years in an IT Engineer role.
Proficiency in IT Infrastructure (Servers, Endpoints, Networking), Cloud Technologies (Microsoft Azure), and Networking Concepts (Firewalls, Routers, Switches, Access Points).
Sound understanding of Windows Operating Systems (both Windows Desktop and Windows Server).
Strong technical competence to install and configure IT solutions.
Excellent problem-solving skills and ability to act as an escalation point for technical support.
Effective communication and coordination skills to ensure smooth project delivery.
Competitive salary and an enhanced annual leave entitlement with the option to purchase or sell additional days.
Car allowance.
Employee recognition events, awards, and incentives.
Company sick pay.
Healthcare cashback plan to help with medical and therapy bills, 24/7 GP access and an employee assistance programme (EAP).
Retail and hospitality discounts through Perkbox.
We are very active in our community, proudly supplying communication solutions to many local businesses, fundraising for our charity partners, as well as sponsoring and volunteering at local events.
We embrace diversity at Welcomm. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, neurodiversity, gender reassignment or identity, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Disclosure and barring (DBS) check
