Application Support Analyst

1 month ago

Manchester, United Kingdom Hays Full time

Prestigious opportunity within a pioneering technology team, for an experienced Application Support Engineer with knowledge of either the housing sector or delivering systems migrations. Dedicated to a large scale digital transformation and systems migration, this is a hybrid role with offices in Manchester and Merseyside.

As one of our Applications Support Engineers you will be responsible for:-

  • Systems support 2nd line & 3rd line support for all supported applications.
  • Systems and service development, delivering new functionality and carrying out upgrades to existing solutions.
  • Work to continually develop and improve the effectiveness and quality of service provided to other business areas and to continually build on operational relationships.
  • User Support delivering face to face and remote technical support to colleagues, and contributing towards documentation of processes.
  • Liaising effectively and professionally with external support teams in the restoration, improvement and implementation of business system applications.

If you possess a combination of some of the following skills, then LETS TALK

  • A detailed understanding of business applications.
  • Ability to communicate ideas and concepts in a clear and logical manner
  • Excellent problem-solving skills, and able to collate evidence quickly to diagnose problems and implement solutions.
  • A desire to learn and succeed within a support environment across many applications.
  • Understanding of the environment and practises of the housing sector.
  • Familiar with systems migration and integration

In return, you will be rewarded with 32 days holiday plus bank holidays, and a contributory pension scheme up to 10% within a flexible working environment.

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