Digital Architect

2 weeks ago

United Kingdom Littlefish Full time

Remote
So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

As a Service Architect, you’ll play a pivotal role in supporting the sales process, ensuring the integrity of managed service solutions, and driving both new business and customer retention. Lead the alignment of service solutions with customer requirements
Build virtual bid teams, allocating workload across experts
Assess and manage requirements, risks, and third-party supplier proposals
Create high-quality, compelling written responses for tenders and presentations
Support pricing, commercial modelling, and contract negotiations

We’re seeking someone who brings not just technical expertise, but also the ability to build strong relationships and drive service excellence across a diverse client base. Key qualities and experience we’re looking for include:

Extensive experience in a Service Architect or pre-sales role, with clear evidence of career progression and achievement.
A strong track record of working with medium and large customers across a variety of sectors, including experience with remote and geographically dispersed teams.
Outstanding customer-facing and presentation skills, with the confidence to engage and build relationships at executive and senior levels.
Experience architecting services within a managed service provider (MSP), system integrator, or IT reseller environment.
In-depth knowledge of Service Desk and IT Service Management, along with technical and commercial awareness of the broader service portfolio.


Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500
~ Referral bonus scheme of £1000 when you successfully refer a friend.
~ Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
~ Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
~ Casual dress policy
~ Company Pension Scheme
~ Company social events
~25 days annual leave plus public / bank holidays
~ Purchase and sale of annual leave scheme


I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.


Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions.

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