Lead manager

2 weeks ago

City of London Greater London, United Kingdom Hestia Housing Support Full time

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. The service you will work in… .
We support thousands of survivors to access services to support their recovery and reintegration. This includes high quality emotional and practical support within a tiered support structure, within which the outreach teams work. We work in close partnership with key stakeholders and local partners to optimise outcomes for our service users. The Team Manager will be responsible for managing and coaching a high performing team to ensure the delivery of an excellent support service to survivors. They will also support with other management functions as required within the framework of the Modern Slavery Victim Care Contract and Hestia's internal processes.
Lead, develop and support a team of advocates to ensure high quality service delivery that achieves agreed standards of care and support, in compliance with the Modern Slavery Victim Care Contract requirements, and Hestia policies and procedures.
Monitor the team's performance against contractual requirements and internal expectations.
identify training needs; and ensure that all tasks are carried out within Hestia's policies, procedures, and good practice guides.
Deliver training, including inducting new starters and training existing staff on new systems and processes as required.
Promote the aims and objectives of the organisation externally as required and represent the organisation by building effective relationships with purchasers, funders and external agencies.
Support senior management with reporting both internally and externally to ensure the service is performing and ensuring best outcomes for service users.
Work with the senior management team to enable the organisation to develop its aims and objectives by participating in meetings and processes to further organisational policy and practice development.
Attend appropriate training, including specialist training courses to develop personal skills and knowledge relevant to the post.
Deal with routine requests from colleagues (HR, finance, senior management, etc.).
Keep effective records of support provided on our case management system. Ensure all incidents are reported to the necessary services, e.g. the police and the local authority, within strict timescales.
Monitor internal and external financial processes e.g. expenses, collection/distribution of petty cash and reviewing Advocates financial recording.
Manage the financial accountability of the team by operating within the agreed financial policies and procedures and to make best use of property, equipment and Information Technology.
Adapt to change and be responsive to urgent needs of staff and clients.
To excel in this role, you should possess:
Experience of team management including experience of recruitment, induction, supervision, motivation, appraisal, training, disciplinary and grievance issues.
Experience of performance monitoring to ensure consistently high service user standards
Understanding of, and the ability to implement, good Equality & Diversity practice
Proficient with computer systems and able to create accurate reports and support staff to use computer systems effectively by recording client data accurately and to a high standard
Knowledge of methods of assessing, formulating, implementing, recording, reviewing and monitoring service user support and assessment plans
Excellent level of spoken and written English and grammar
Our commitment to Equality, Diversity, and Inclusion
We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
We encourage interested candidates to apply as soon as possible to ensure their application is considered.

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