Case Handler/ Trainee Case Handler

5 months ago


Springburn Glasgow, United Kingdom DILIGENTA Full time

Trainee Complaint Handler
Starting at £23,400, rising to £25,000 upon completion of training.
Join Diligenta's 12-week complaints handler training program
Monday to Friday 8am - 6pm, 37.Diligenta is excited to launch a new training program designed for individuals with strong customer service experience who are looking to advance their careers into complaint handling with us.
From day one, you'll receive full training and follow a clear progression pathway, complete with well-defined milestones. Start by gaining hands-on experience in our contact centres as a Customer Service Representative, followed by advancing through multiple different functions throughout our company to gain a solid understanding of how Diligenta operates.
Finally, you'll be enrolled onto our bespoke training course, designed to hone your complaint-handling expertise. Upon successful completion of the program, you'll not only master the art of complaint resolution but also enjoy a guaranteed pay increase.
Full Training: Receive comprehensive training to equip you with the skills and knowledge necessary to excel in your role as a complaint handler.
Career Progression: Competitive Salary: Start with a Real Living Wage salary and enjoy a guaranteed pay increase upon completing our 12-week course.
A comprehensive set of people policies that support the moments that matter in life, such as Carer's Leave, Foster Leave, Fertility Leave and Retirement Leave.
Generous Holiday Package: Enjoy 31 days of holiday per year, including bank holidays, and an annual volunteering day.
Annual Discretionary Bonus Scheme: Eligibility for an annual discretionary bonus.
Contributory Pension Scheme: A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") and Group Income Protection.
Employee Wellbeing Programs: A company-wide wellbeing programme which includes a mini annual health check, nutritional advice and second medical opinions. Employee Assistance Programme and other resources to support your mental, physical, and financial wellbeing.
Exclusive Employee Discounts: Save money on a variety of goods and services, from weekly groceries to holidays, electronics, and financial services.
Handle customer complaints with empathy and professionalism.
Strong customer service experience.
If you're ready to take the next step in your career and join a program that offers growth, development, and support, we want to hear from you
Apply now by submitting your CV detailing your customer service experience and why you're interested in becoming a complaint handler.
We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.
Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.
We celebrate diversity and are committed to creating an inclusive environment for all employees.


  • Senior Case Handler

    7 months ago


    Glasgow, United Kingdom TLT Full time

    Due to continued growth we are currently recruiting a Senior Case Handler to join the Lender Sales team in Glasgow. Working flexible between our Bristol Head Office and remotely you will be responsible for your own case load of conveyancing files. Our Lender Sales deals with the sales of those properties that have been taken into possession. **Your...


  • Glasgow, Glasgow City, United Kingdom Exchange Street Claims ltd Full time

    At Exchange Street Claims Ltd, we are seeking a highly skilled Claims and Case Handler to join our team. This role involves managing complex claims from start to finish in Scotland, with a focus on domestic and high net worth cases up to £100,000.Key Responsibilities:Managing claims from start to finish, including analyzing and investigating claims,...

  • Case Handler

    6 months ago


    Glasgow, United Kingdom TLT Full time

    Due to continued growth we are looking for a number of Case Handlers to join our Mortgage Enforcement team in Glasgow. Working flexible between the office and remotely, you will be acting on behalf of mortgage lenders in taking steps to enforce their security by way of possession of the mortgaged property. **Your Role**: - Taking responsibility for running...

  • Complaints Handler

    6 months ago


    Glasgow, United Kingdom HRC Recruitment Full time

    **Customer Complaint Handler - Glasgow£15.74 per hour / 35hr Week - 3month Temp (Ongoing)** **Are you an experienced complaint handler with a financial services or health insurance background?** **Do you have experience providing excellent customer service to a varied customer base daily?** **Are you a natural problem solver and keen to assist...

  • Claims Handler

    6 months ago


    Glasgow, United Kingdom The Ardonagh Group Full time

    **Claims Handler - Glasgow - ARD1006887** Working as a Claims Handler you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively with all claims allocated, ensuring that company policy, procedure and regulatory requirements are always adhered to. In return we will make sure you get all the...

  • Broker Claims Handler

    7 months ago


    Glasgow, United Kingdom Nixon Allen Ltd Full time

    Claims Handler required to join a very well-respected insurance broker due to growth. As a Broker Claims Handler you will deal with a wide range of commercial insurance claims, and manage the insurance claims journey from start to finish. Insurance claims will typically include losses for Commercial vehicle, Commercial Property along with some Employers and...


  • Glasgow, United Kingdom TH March Group Full time

    **Are you looking for a career path?** **Do you want on the job progression?** T H March are looking to hire a Trainee Home Insurance Account Handler. - **Experience not necessary as full training will be given.**_ T H March is the largest firm of speciality jewellery insurance brokers in the UK. Established in 1887, we are experts in our field. As...

  • Complaint Handler

    8 months ago


    Glasgow, United Kingdom Meraki Full time

    Meraki Talent are seeking an experienced Complaints Handler for a permanent opportunity within the heart of Glasgow. Joining an established team, you will be instrumental in supporting customers through their complaint journey, ensuring a smooth and customer focused service. Key duties will include; - Gathering and presenting evidence to ensure a fair...


  • Glasgow, United Kingdom Combined Insurance Full time

    Are you a Claim Handler with knowledge or experience in handling Casualty Claims and passionate about working for the largest property and casualty Insurer in the world with office in 54 countries and an excellent employee benefits package? If you can make a difference to customers in a global and creative organisation then we would love to hear from...

  • Claims Handler

    6 months ago


    Glasgow, United Kingdom Davies Group Full time

    Davies are looking to recruit an experienced Claims Handler to join our growing Casualty team in Glasgow on a Hybrid basis. At Davies**, **we value transferable skills and qualities that focus on what you can bring to the role. **What will your day look like**: - Liaison with Insurers, Policyholders and Brokers - Investigation of allocated claims from the...


  • Glasgow, United Kingdom Nixon Allen Ltd Full time

    Very well respected large size independent insurance broker require an ambitious Account Handler to join it's Commercial broking team. A growing business with an excellent reputation in the market with a friendly and professional culture. As Account Handler you will be required to retain an existing book of commercial clients and provide broking support for...


  • Glasgow, United Kingdom Nixon Allen Ltd Full time

    Well respected major insurance broker requires a Commercial Account Handler to compliment its existing broking team due to impressive growth. This client is happy for someone to work part or fully remotely where you will deal with commercial insurance cases supporting an assigned Account Executive. Clients cover a wide range of industry sectors including...

  • Claims Handler

    7 months ago


    Glasgow, United Kingdom G S Group Full time

    **About Us** Established in 1991, GS Group is one of the leading insurance brokers in Scotland and proudly part of the wider JMG Group. Our focus has always been on employing people that are approachable and are passionate about delivering for our clients. This has resulted in consistent growth, with GS Group doubling in size every five years. We now...

  • Dog Handler

    6 months ago


    Glasgow, United Kingdom Wright's K9 Security Services Ltd Full time

    Wright’s K9 Security Services Ltd is looking for a General Purpose Security Dog Handler with NASDU or equivalent qualification to join our team. As a Security Dog Handler, you will be responsible for the care and management of your dog, as well as ensuring the safety and security of our clients and their property. You should be able to work in a...

  • Account Handler

    1 day ago


    Glasgow, United Kingdom Heat Recruitment Ltd Full time

    We have partnered with a leading Insurance Broker firm to recruit for an Account Handler, this role can be based either working from Edinburgh or Glasgow.Main duties: * Working with private clients * Speaking with commercial handlers and account executives * Deliver high level of customer service at all times * General enquiries * Mid- term adjustments ...


  • Glasgow, United Kingdom Vermelo Rpo Full time

    Senior Technical Claims Handler (Large Loss) Overview: As Senior Technical Claims Handler working within the Large Loss Team.You will pro-actively handle a portfolio of motor claims consisting of mainly high value bodily injury with reserves in excess of £500,000.Working within a team you will be a central referral point for technical issues, advising on...

  • Complaints Handler

    7 months ago


    Glasgow, United Kingdom Matt Burton Associates Full time

    Fantastic opportunity for a Property Claims Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and...

  • Account Handler

    3 weeks ago


    Glasgow, United Kingdom Heat Recruitment Ltd Full time

    We have partnered with a leading Insurance Broker firm to recruit for an Account Handler, this role can be based either working from Edinburgh or Glasgow. Main duties: * Working with private clients * Speaking with commercial handlers and account executives * Deliver high level of customer service at all times * General enquiries * Mid- term...

  • Account Handler

    3 weeks ago


    Glasgow, United Kingdom CV-Library Full time

    We have partnered with a leading Insurance Broker firm to recruit for an Account Handler, this role can be based either working from Edinburgh or Glasgow. Main duties: * Working with private clients * Speaking with commercial handlers and account executives * Deliver high level of customer service at all times * General enquiries * Mid- term...


  • Glasgow, United Kingdom Davies Group Full time

    Davies are looking to recruit an experienced Liability Claims Handler to join our growing Casualty team in Glasgow. At Davies**, **we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with...