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Facilities Senior Operations Manager
4 months ago
Senior Operations Manager - Facilities
High Wycombe (Remote)
£52,000 + Bonus
Are you a seasoned professional in the field of cleaning management with a passion for excellence and an eye for detail? Are you ready to take the next step in your career and join a market-leading facilities services business?
Our client is a well-established, market-leading facilities services business known for delivering top-tier services to a diverse portfolio of clients. In your role as a Senior Operations Manager, you will be the key interface between Customers and Operations Managers. As such exceptional customer & people relationship skills are required to excel in this role. As Senior Operations Manager you are responsible for maximising customer satisfaction, and revenue streams whilst ensuring collective engagement from operational teams to ensure service delivery.
Responsible for managing, evaluating, motivating and monitoring staff performance.
Achieve and exceed contract profit targets.
This includes contract performance, Health and Safety, Quality, Training & cross selling of services.
Manage customer/client relations to ensure ultimate customer satisfaction.
Ensure digital tools such as but not limited to Sasse Service App are utilised in it’s entirety and automated processes are implemented as per company policy.
Comply with current Health & Safety Regulations, Policies including lawful insurance provisions as well as assist in the implementation of new systems.
Ensure scheduling, wages and budgets are processed correctly and in line with management instruction.
To be the leader in implementation of new contracts with the support of your line manager.
Assist in the demobilisation of contract losses and ensure a supportive TUPE transfer process with to new supplier ensuring the employees experience is uncompromised.
Assist in implementation of new quality and contractual systems.
Excellent literacy and writing skills
A comprehensive understanding of the facilities services industry is of advantage
Skilled in dealing with client and general public complaints
Competitive salary range of £52,000 + Bonus.
Opportunity to work with a market-leading facilities services business.
Career growth and development prospects.
The chance to make a real impact on facility cleanliness and safety.
Join our team and contribute to our mission of delivering excellence in facility services.
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