Senior Service Delivery Manager

1 week ago

United Kingdom Transparity Full time

Job overview / purpose Overall ownership & accountability for the management and successful delivery of contracted services, across a wide range of customers. The role is responsible for ensuring all IT & related services meet contracted specifications across the full-service lifecycle.
Client Relationship building is crucial in this role, building & maintaining strong customer relationships is key to delivering exceptional service for new & existing customers. You will act as the central point of contact for service delivery for your aligned accounts, focusing on customer experience and driving satisfaction.

Own & manage delivery of services against contracted service levels and performance, ensuring obligations are fulfilled & contractual compliance.
Lead routine structured service reviews with customers, alongside production of monthly service reports.
Provide analysis and recommendations for service and customer satisfaction improvements based on the service performance data (Trend analysis, monthly reporting etc).
Manage & maintain Continual Service Improvement plans & RAID log documentation to progress service issues, improvement & risks.
Ensure robust processes and procedures are maintained to ensure consistently high service performance.
Proactively recommend improvements to our service and client environments via the service reviews.
Proactively identify service enhancement & upselling opportunities and reducing cost where appropriate for the customer.
Account Management, Projects, Consultancy and Heads of Departments.
Contribute and drive change across Service Delivery/Operational Teams.

Experience of escalation procedures & management
Highly focused on customer service
High focus of continuous service improvements
Excellent track record of improving service delivery & customer experience
Disability Confident
Transparity have a proactive attitude when it comes to looking after the wellbeing and inclusion of all our employees. We are diverse in our approach to recruitment and recognise that talent comes in all different forms. The diversity in our team is what helps our business work so well.

To find out more about our disability commitment please contact People & Culture or ask during the interview.

In addition to a competitive salary, there are a number of benefits and perks we offer to say thank you for being a part of our journey:
~ 25 days holiday
~ Home working allowance paid monthly
~ Winning from Anywhere® allowance to help your set up at home
~Immediate 24/7 access to an Employee Assistance Programme
~ We’ll support you when you’re not well with our Company sick pay scheme
~ Private health insurance after a successful year’s service
~ Enhanced parental pay and leave, supporting you with those precious life moments
~ Access to the Perkbox platform to help make your money go further
~ Electric car scheme
~

  • Senior Delivery Manager

    2 weeks ago

    United Kingdom Morgan Hunt Full time

    Senior Delivery Manager - Disaster Recovery We are currently seeking a talented and experienced Senior Delivery Manager to lead the transition from legacy platforms to cloud services, with a focus on strengthening our Disaster Recovery capabilities. This role is pivotal as we move from the discovery phase into the delivery phase, and it requires someone...

  • Senior Delivery Manager

    2 weeks ago

    United Kingdom Morgan Hunt Full time

    Senior Delivery Manager - Disaster Recovery We are currently seeking a talented and experienced Senior Delivery Manager to lead the transition from legacy platforms to cloud services, with a focus on strengthening our Disaster Recovery capabilities. This role is pivotal as we move from the discovery phase into the delivery phase, and it requires someone...

  • Senior Delivery Manager

    3 weeks ago

    United Kingdom Morgan Hunt Full time

    Morgan Hunt is working with a leading Government organisation to recruit a Senior Delivery Manager on a contractual basis. This position can be worked in London The role: Deliver projects and services using Agile methodologies, act as scrum master, leading and coordinating Agile ceremonies. Deputise for the Principal Delivery Manager in management of...

  • Service Delivery Manager

    2 weeks ago

    United Kingdom NFP People Full time €33,437

    Service Delivery Manager This is an exciting opportunity for a Service Delivery Manager , you will play a vital role in supporting and building relationships with young offenders. Position: Service Delivery Manager Location: East Midlands Contract : Permanent Hours: 35 per week Salary: £33,437 per annum About the Role: As Service Delivery...

  • Service Delivery Manager

    2 weeks ago

    United Kingdom NFP People Full time €33,437

    Service Delivery Manager This is an exciting opportunity for a Service Delivery Manager , you will play a vital role in supporting and building relationships with young offenders. Position: Service Delivery Manager Location: East Midlands Contract : Permanent Hours: 35 per week Salary: £33,437 per annum About the Role: As Service Delivery...

  • Delivery manager service

    2 weeks ago

    United Kingdom Ideal Health Full time

    Ideal is a leading digital health consultancy focused on supporting healthcare organisations at all stages of their digital transformation journey, helping them to achieve their digital transformation goals. This support encompasses strategy and planning, through to business case, implementation and optimisation. Our exceptional team provide high quality...

  • Delivery manager service

    2 weeks ago

    United Kingdom Ideal Health Full time

    Ideal is a leading digital health consultancy focused on supporting healthcare organisations at all stages of their digital transformation journey, helping them to achieve their digital transformation goals. This support encompasses strategy and planning, through to business case, implementation and optimisation. Our exceptional team provide high quality...

  • Delivery manager service

    3 days ago

    United Kingdom Automotive SaaS Full time

    Agile / IT Delivery Manager / Scrum / delivery project manager / Agile Delivery / Software Role : Delivery Manger Automotive Up to 65,000 + Bonus Location: UK Remote As an Agile Delivery Manager you will work with multiple squads to deliver industry leading software solutions. These teams deliver the cross functional team delivering micro...

  • Delivery manager service

    3 days ago

    United Kingdom Automotive SaaS Full time

    Agile / IT Delivery Manager / Scrum / delivery project manager / Agile Delivery / Software Role : Delivery Manger Automotive Up to 65,000 + Bonus Location: UK Remote As an Agile Delivery Manager you will work with multiple squads to deliver industry leading software solutions. These teams deliver the cross functional team delivering micro...

  • HR Service Delivery Manager

    2 weeks ago

    United Kingdom Wyndham Hotels & Resorts Full time

    Summary HR Central Services refers to the function that delivers HR services to team members. HR Central Service Delivery spans the entire employee lifecycle—from hire to retire, such as onboarding, payroll, and employee experience. Reporting to the functional Vice President, HR Central Service Delivery Manager - EMEA (HRSDM) will play an integral role...

  • HR Service Delivery Manager

    2 weeks ago

    United Kingdom Wyndham Hotels & Resorts Full time

    Summary HR Central Services refers to the function that delivers HR services to team members. HR Central Service Delivery spans the entire employee lifecycle—from hire to retire, such as onboarding, payroll, and employee experience. Reporting to the functional Vice President, HR Central Service Delivery Manager - EMEA (HRSDM) will play an integral role...

  • Senior Delivery Manager- GDS

    3 weeks ago

    United Kingdom Morgan Hunt Full time

    Morgan Hunt is working with a leading Government organisation to recruit a Senior Delivery Manager on a contractual basis. This position can be worked in London The role: Deliver projects and services using Agile methodologies, act as scrum master, leading and coordinating Agile ceremonies. Deputise for the Principal Delivery Manager in management of the...

  • Service Delivery Manager

    3 weeks ago

    United Kingdom Metroline Ltd Full time

    Service Delivery Manager Location: South Manchester Contract: Full time 38 hours per week, permanent Are you ready to advance your career by joining our team as a Service Delivery Manager? If so, we would absolutely love to hear from you here at Metroline Manchester as we start our exciting journey as part of the Bee Network family! As a Service...

  • Service Delivery Manager

    1 week ago

    United Kingdom Transparity Full time

    Job overview / purposeOverall ownership & accountability for the management and successful delivery of contracted services, across a wide range of customers. The role is responsible for ensuring all IT & related services meet contracted specifications across the full-service lifecycle.Client Relationship building is crucial in this role, building &...

  • Service Delivery Manager

    1 week ago

    United Kingdom Transparity Full time

    Job overview / purpose Overall ownership & accountability for the management and successful delivery of contracted services, across a wide range of customers. The role is responsible for ensuring all IT & related services meet contracted specifications across the full-service lifecycle. Client Relationship building is crucial in this role, building &...

  • Service Delivery Manager

    1 week ago

    United Kingdom Transparity Full time

    Job overview / purpose Overall ownership & accountability for the management and successful delivery of contracted services, across a wide range of customers. The role is responsible for ensuring all IT & related services meet contracted specifications across the full-service lifecycle. Client Relationship building is crucial in this role, building &...

  • Service Delivery Manager

    1 week ago

    United Kingdom Transparity Full time

    Job overview / purpose Overall ownership & accountability for the management and successful delivery of contracted services, across a wide range of customers. The role is responsible for ensuring all IT & related services meet contracted specifications across the full-service lifecycle. Client Relationship building is crucial in this role, building &...

  • Service Delivery Manager

    1 week ago

    United Kingdom Transparity Full time

    Job overview / purposeOverall ownership & accountability for the management and successful delivery of contracted services, across a wide range of customers. The role is responsible for ensuring all IT & related services meet contracted specifications across the full-service lifecycle.Client Relationship building is crucial in this role, building &...

  • Senior Delivery Manager

    2 weeks ago

    United Kingdom iO Associates - UKEU Full time

    Senior Delivery Manager - DV Cleared £6% matched pension + private medical & more Flexible start date to accomodate notice periods iO Associates is working on an exclusive basis with an SME Cyber Technology & Research client in the who works closely with the Defence industry. The part of the business that the successful applicant will be joining is...

  • Senior Delivery Manager

    2 weeks ago

    United Kingdom iO Associates - UKEU Full time

    Senior Delivery Manager - DV Cleared £6% matched pension + private medical & more Flexible start date to accomodate notice periods iO Associates is working on an exclusive basis with an SME Cyber Technology & Research client in the who works closely with the Defence industry. The part of the business that the successful applicant will be joining is...