Customer Experience Partner
2 days ago
About ITW: ITW Construction Products UK/Nordics is a division of ITW within in the Construction Products segment. As a division our annual revenue exceeds $250m, with over 650 people across 9 countries. We are suppliers of innovative engineered fastening systems and related consumables and software. These products are uniquely specified for a variety of materials, including wood, concrete and steel. ITW Construction Products UK/Nordics is a division of ITW, innovating, designing and manufacturing advanced industrial technology. We are industry influencers and market leaders in our fields with five high quality brands at the front of technology and enterprise. At all levels in our organisation, we are encouraged to embrace our inner entrepreneur to drive actions, focus on what matters and share ideas so that every individual can have an impact on the business. In return we are rewarded, supported in our development and given the opportunities to grow within a large multinational organisation. Position Summar y: This is a fixed-term contract position covering maternity until 31st October 2026. We are seeking a proactive and customer-focused professional to partner closely with the sales team to deliver exceptional customer experiences, handling inbound and outbound communication, order processing, and query resolution. You will maintain accurate customer data in our systems, coordinate deliveries, and identify opportunities for service improvements and business growth through data insights. Staying up to date on product knowledge, you will support up-selling initiatives and ensure smooth end-to-end customer interactions. Acting as a role model for ITW values you will drive continuous improvement and foster strong stakeholder relationships across an international organization. Primary responsibilities Partner with the sales function within your defined business area to take ownership of customer service activities. Deal with incoming calls, emails, order handling, queries for all customers within your defined business area Ownership of end-to-end communication (outbound/inbound) for defined business area Identify service improvement areas for customers within your defined business area and support our sales teams in identifying opportunities for growth using data analytics Support implementation of service improvements and growth opportunities within your defined business area Keep up to date with product knowledge and customer requirements and use this to upsell when interacting with customers Manage queries and customer concerns to bring to a resolution with minimal points of contact Maintaining customer master data (contact info, invoicing routines, prices) in CRM and ERP Daily interactions with Supply Chain to coordinate and manage deliveries Role model for ITW values: Integrity, Respect, Trust, Shared Risk and Simplicity Experience and skills: Taking initiative and measuring own performance Excellent in navigating in an international organisation with stakeholders across countries Expert in managing computer operating systems and MS Office software High-level writing and verbal communication skills Knowledge of CRM platforms Degree or work experience in business administration or similar field
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Customer Experience Partner
5 days ago
Glenrothes, United Kingdom ITW Construction Products (UK & Nordics) Full timeAbout ITW:ITW Construction Products UK/Nordics is a division of ITW within in the Construction Products segment. As a division our annual revenue exceeds $250m, with over 650 people across 9 countries. We are suppliers of innovative engineered fastening systems and related consumables and software. These products are uniquely specified for a variety of...
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Customer Experience Partner
7 days ago
Glenrothes - Wheatstone Place (), United Kingdom ITW Full time £40,000 - £60,000 per yearJob Description:About ITW:ITW Construction Products UK/Nordics is a division of ITW within in the Construction Products segment. As a division our annual revenue exceeds $250m, with over 650 people across 9 countries. We are suppliers of innovative engineered fastening systems and related consumables and software. These products are uniquely specified for a...
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Partner - Work From Home (remote)
2 days ago
Glenrothes, Fife, United Kingdom ITW Construction Products (UK & Nordics) Full timeAbout ITW: ITW Construction Products UK/Nordics is a division of ITW within in the Construction Products segment. We are suppliers of innovative engineered fastening systems and related consumables and software. These products are uniquely specified for a variety of materials, including wood, concrete and steel. ITW Construction Products UK/Nordics is a...
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Commercial Experience Supervisor
3 days ago
Glenrothes, United Kingdom Fife Cultural Trust Full time**Job Title**: Commercial Experience Supervisor **Contract Type**: Permanent **Hourly Rate**: £12.76 - £13.98 plus unsociable enhancements **Grade**: FC05 **Hours**: 16 hours per week **Location**: Rothes Halls **Job Reference**: ON000421 We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes...
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Senior Finance Analyst, Accounting
1 week ago
Glenrothes, Fife, United Kingdom Raytheon UK Full timeGlenrothes, Scotland, Queensway Industrial Estate, Glenrothes, KY7 5PY Job Title: Senior Finance Analyst - Rates & Government Accounting (Defence) Permanent Hours : Full time 37 hrs Location(s): Harlow or Glenrothes / Hybrid with 2-3 days a week on site. Security Clearance Requirements: At Raytheon UK, we take immense pride in being a leader in...
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Glenrothes, United Kingdom Ryman Full timeA leading stationery retailer in Scotland is looking for a passionate Sales Assistant to join their team for 16 hours per week. You will be responsible for enhancing customer experience, maximizing sales opportunities, and maintaining high merchandising standards. The ideal candidate will have strong communication skills, a focus on customer service, and a...
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Finance Business Partner
6 days ago
Glenrothes, Fife, United Kingdom Cooper Parry Finance Recruitment Full time £45,000 - £75,000 per yearOur client is a Fife-based organisation dedicated to delivering high-quality services and driven by a strong social purpose. We are currently recruiting aFinance Business Partnerto join their team in a6-month contract, to play a pivotal role in shaping financial strategy and supporting informed decision-making across the organisation. This role has been...
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Senior Manufacturing NPI Engineer
4 days ago
Glenrothes, Fife, United Kingdom Raytheon UK Full timeDate Posted: 2025-06-03 Country: United Kingdom Location: GBR02: Glenrothes, Scotland, Queensway Industrial Estate, Glenrothes, KY7 5PY Position Role Type: Unspecified Job Title: Senior Manufacturing NPI Engineer Function: Manufacturing Duration: Permanent Hours : Full Time (37 hours per week) Location(s): Glenrothes Security Clearance Requirements:...
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Warehouse Operative
6 days ago
Glenrothes, Fife, United Kingdom GXO Logistics, Inc. Full timeReady to level up your logistics career? Do you thrive in a fast-paced environment, enjoy working with people, and take pride in delivering excellent service? If you’ve got hands-on experience in warehouse operations and driving, this could be the perfect next step for you. Join us at GXO Logistics as a Senior Warehouse Operative based at our Virgin Media...
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Principal Specialist Supply Chain Operations
2 days ago
Glenrothes, Fife, United Kingdom Raytheon UK Full timeDate Posted: 2025-12-08 Country: United Kingdom Location: GBR25: Home - Glenrothes, Queensway Industrial Estate, Glenrothes, Fife, KY7 5PY Position Role Type: Unspecified Job Title: Principal Specialist: Supply Chain Operations Grade: P3 Function: Commercial Operations Location: Harlow/Hybrid with 1-2 days a week on site. (Also open to Glenrothes,...
