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Senior Manager, Data Management
5 months ago
Location: Hybrid (Hemel Hempstead-based with a 50% office / 50% remote working split)
Competitive Salary + Bonus and Benefits
At Haven, we are using technology to shape the UK holiday market and our Technology Services team is at the forefront of delivering exceptional IT solutions and support across a vast landscape. This is a new, full-time position that offers a unique opportunity to significantly impact our IT infrastructure's health and stability.
identify potential problems through trend analysis, incident reviews, and monitoring system performance.
thorough root cause analysis for identified problems to understand underlying issues.
a comprehensive problem management database, documenting all identified problems, their root causes, and resolution steps.
on strategies to prevent the recurrence of known problems and define and track KPIs to measure problem management success.
of IT and park infrastructure, including hardware, software, networks, and servers.
with various operating systems (Windows, Linux, Unix) and their configurations.
of IT security principles, incident management, and change management.
to analyse data, trends, patterns, and correlations to identify potential problems.
project management skills, prior experience in incident management, and conducting root cause analysis.
ServiceNow, Jira).
management and negotiation skills.
in major incident management in cloud environments and security incident management.
Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.
If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can.
