IT Support Lead
4 weeks ago
UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service.
As UP3 continues its trajectory of growth and digital innovation, we are seeking an adept IT Service Lead to join our dynamic team. This pivotal role will initially focus on the seamless orchestration of our IT operations, ranging from Microsoft technologies to supplier management and strategic initiatives. Join us on this exciting journey, where your expertise will shape the future of our digital enterprise.
Master Microsoft Windows, O365, InTune Endpoint Manager, Azure, and security solutions like Microsoft Defender for Endpoints.
Navigate the intricacies of Microsoft Exchange, SharePoint, Teams, Exclaimer Auto-Signature, LastPass, and other key platforms.
Oversee commercial and billing support, ensuring financial alignment.
Implement and enforce policies, conducting regular compliance audits.
Lead software updates and deployment strategies, ensuring business continuity.
Steer UP3 asset management and facilitate the Cyber Essentials renewal process.
Execute ad-hoc PowerShell scripts and maintain the integrity of IT policies.
Navigate the GDPR landscape, ensuring our operations align seamlessly with data protection regulations.
Champion technical training and certifications to empower our team.
Drive internal ServiceNow adoption and chart a course for future business software support and road mapping.
Oversee mobile device management, ensuring compliance with corporate policies.
Expertise in Microsoft technologies and administration.
Demonstrated proficiency in supplier management and licensing.
Comprehensive understanding of GDPR, data protection, and compliance standards.
Bonus points for relevant certifications in Microsoft technologies, Cyber Essentials, and ISO 27001.
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