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Customer Service Coordinator

1 month ago

Surrey, United Kingdom Follow The Oak Ltd Full time €30,000

Role : Customer Experience & Service Coordinator Ref No : 3085-FTO / 3086-FTO
Location: Surrey, UK (Hybrid - 2-3 days office)
Salary & Package: Circa £30k + exceptional company benefits program.
Reporting to: Customer Care Manager
Industry: Commercial Fitness


This is a rare and exciting opportunity for a talented Customer Experience & Service focused professional to join a leading brand within the global, commercial fitness industry. You will co-ordinate and manage the successful delivery and installation of all customer orders from order entry through to install completion. Taking ownership and supporting customers by being the first point of contact for after sales to include servicing of equipment, ordering parts and actioning technical requests.


Responsibilities:

Process equipment orders and support customers through delivery, installation, and after-sales service.
Coordinate delivery and installation with external partners.
Handle customer service, parts, and technical requests.
Process parts orders from start to finish.
Ensure timely and complete order processing, including invoicing, reclamations, and returns.
Set up new customer accounts.
Create quotes for orders, service, and parts.
Manage purchase orders and spare parts stock.
Plan maintenance and check-up visits.
Work closely with sales, field service, supply chain, logistics, and control teams.
Support with Salesforce (SFDC).
Fulfil contractual obligations.
Maintain customer portals.
Process team and KPI reporting, ensuring KPIs are met.
Maintain the order book and support sales with accurate delivery dates.
Process inbound and outbound invoices.
Handle administrative tasks.
Collaborate with the EMEA Customer Care Hub to review and improve processes.


What We're Looking For:

Relevant business or technical education or equivalent experience
Minimum 3 years in customer service, orders, or logistics
Strong customer-oriented attitude
Understanding of field services and supply chain processes
Ability to read technical diagrams.
Proficiency in MS Office, SAP, and Salesforce (SFDC)
Highly organised with a positive attitude, even under stress
Excellent communication and negotiation skills
Team player with accountability
Ability to work independently.
Fluent in English; additional languages are a plus.
Interest in sports and technical sport products
Fitness industry experience is beneficial but not essential.
Comfortable working in an office environment.
You must be eligible to work in the UK.

If you are confident that you are the person we are looking for, please send your application and resume directly to Adam Smithers at adam.smithers@followtheoak.co.uk

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