Customer Service Coordinator

2 weeks ago


Surrey Quays, Greater London, United Kingdom Follow The Oak Ltd Full time £30,000

Role: Customer Experience & Service Coordinator

Ref No: 3085-FTO / 3086-FTO

Location: Surrey, UK (Hybrid - 2-3 days office)

Salary & Package: Circa £30k + exceptional company benefits program.

Reporting to: Customer Care Manager

Industry: Commercial Fitness

Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.

This is a rare and exciting opportunity for a talented Customer Experience & Service focused professional to join a leading brand within the global, commercial fitness industry. You will co-ordinate and manage the successful delivery and installation of all customer orders from order entry through to install completion. Taking ownership and supporting customers by being the first point of contact for after sales to include servicing of equipment, ordering parts and actioning technical requests.

Responsibilities:

  • Process equipment orders and support customers through delivery, installation, and after-sales service.
  • Coordinate delivery and installation with external partners.
  • Handle customer service, parts, and technical requests.
  • Process parts orders from start to finish.
  • Ensure timely and complete order processing, including invoicing, reclamations, and returns.
  • Set up new customer accounts.
  • Create quotes for orders, service, and parts.
  • Manage purchase orders and spare parts stock.
  • Plan maintenance and check-up visits.
  • Work closely with sales, field service, supply chain, logistics, and control teams.
  • Support with Salesforce (SFDC).
  • Fulfil contractual obligations.
  • Maintain customer portals.
  • Process team and KPI reporting, ensuring KPIs are met.
  • Maintain the order book and support sales with accurate delivery dates.
  • Process inbound and outbound invoices.
  • Handle administrative tasks.
  • Collaborate with the EMEA Customer Care Hub to review and improve processes.
What We're Looking For:
  • Relevant business or technical education or equivalent experience
  • Minimum 3 years in customer service, orders, or logistics
  • Strong customer-oriented attitude
  • Understanding of field services and supply chain processes
  • Ability to read technical diagrams.
  • Proficiency in MS Office, SAP, and Salesforce (SFDC)
  • Highly organised with a positive attitude, even under stress
  • Excellent communication and negotiation skills
  • Team player with accountability
  • Ability to work independently.
  • Fluent in English; additional languages are a plus.
  • Interest in sports and technical sport products
  • Fitness industry experience is beneficial but not essential.
  • Comfortable working in an office environment.
  • You must be eligible to work in the UK.
If you are confident that you are the person we are looking for, please send your application and resume directly to Adam Smithers at

  • Surrey Quays, Greater London, United Kingdom Follow The Oak Ltd Full time £30,000

    Role: Customer Experience & Service CoordinatorLocation: Surrey, UK (Hybrid - 2-3 days office)Reporting to: Customer Care ManagerCommercial FitnessThis is a rare and exciting opportunity for a talented Customer Experience & Service focused professional to join a leading brand within the global, commercial fitness industry. You will co-ordinate and manage the...


  • Surrey Quays, Greater London, United Kingdom Proclinical Staffing Full time

    My client is a Pharmaceutical company based in Surrey seeking a Customer Service candidate that has a life science degree and is fluent in Danish.Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.ROLE:Medical Information Customer Experience Specialist provides technical and medical...

  • Technical Coordinator

    2 weeks ago


    Surrey Quays, Greater London, United Kingdom Youngs Consultancy Full time

    Our client is a top-tier property development company well-known for its excellent reputation in the South East for constructing high-quality homes on both sides of the River Thames. If you're curious about the day-to-day tasks, main responsibilities, and necessary experience for this role, keep reading: Key Responsibilities: Coordinate and manage technical...


  • Surrey Quays, Greater London, United Kingdom Kingsgate Recruitment Full time

    SALES DEVELOPMENT MANAGER – URETHANE INTERMEDIATESEnsure all your application information is up to date and in order before applying for this opportunity.location company car provided must be able to travel to meetings and travel to Surrey 3 times a monthMAIN PURPOSE OF ROLE:To develop new business through effective penetration, technical promotion and...


  • Surrey Quays, Greater London, United Kingdom Kintec Global Recruitment Full time

    Project Engineer - Urgent - Surrey Hybrid - Oil & Gas / Petrochemical / Renewables / RefineryIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap.KEY RESPONSIBILITIES: Coordinates the interfaces between the Engineering team and the Project Management team and ensures effective transfer of information between the...

  • Project Engineer FEED

    2 weeks ago


    Surrey Quays, Greater London, United Kingdom Kintec Global Recruitment Full time

    Project Engineer – Urgent – Surrey Hybrid – Oil & Gas / Petrochemical / Renewables / RefineryAre you the right candidate for this opportunity Make sure to read the full description below.KEY RESPONSIBILITIES:Coordinates the interfaces between the Engineering team and the Project Management team and ensures effective transfer of information between the...

  • Technical Manager

    2 weeks ago


    Surrey Quays, Greater London, United Kingdom Youngs Consultancy Full time

    Our client are a leading property development company with a top-notch reputation across the South East for constructing premium homes on both sides of the River Thames.If you're interested, ensure your CV is updated and carefully review the job requirements below before proceeding.**Responsibilities:**Coordinate and manage technical information, such as...

  • HR Manager

    2 weeks ago


    Surrey Quays, Greater London, United Kingdom Gecko Travel Recruitment Full time £40,000

    We are delighted to be working with this wonderful specialist travel company based in Surrey who are seeking a HR Manager to join their team on a part time basis.Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.As HR Manager you will be responsible for supervising all HR departmental...


  • Surrey Quays, Greater London, United Kingdom Morgan Philips Group Full time

    This is a great opportunity to work in a leading manufacturer as a Technical Sales Adviser based near Heathrow. This is paying circa £35K plus bonus and pension.Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.Working for an established manufacturer that manages from concept, design to...


  • Surrey Quays, Greater London, United Kingdom Specsavers Full time

    Trainee Optical AssistantSpecsavers Surrey QuaysSalary: £ Depending on experience this could increaseFull time or 4 days - 1 weekend day is requiredFull Training provided - We are welcoming applicants from retail or optical backgroundsHave you ever considered a career in optics, are you passionate about retail and offering the best customer service?Here is...

  • Security Officer

    2 weeks ago


    Surrey Quays, Greater London, United Kingdom Dynamic Security Solutions Ltd Full time

    Dynamic Security are seeking an experienced Security Officer based in Surrey.Dynamic Security provides a wide range of market-leading security services and solutions to clients across the whole of UK. We have embedded the family's leadership and values into the business so we can ensure we bring the best security services to our clients. Our priority is the...

  • Learning Consultant

    2 weeks ago


    Surrey Quays, Greater London, United Kingdom Instinct Resourcing Full time

    Learning Consultant Up to £45,000Remote – monthly travel to client sites Do you have the skills to fill this role Read the complete details below, and make your application today.Instinct is currently working with our client, a forward-thinking vendor, who are looking for a Learning Consultant to join their studio team. This role is focused on both...

  • Technical Manager

    2 weeks ago


    Surrey Quays, Greater London, United Kingdom Alexander Steele Recruitment Full time

    Alexander Steele is excited to collaborate exclusively with a well-established food manufacturer providing a variety of chilled and ambient products to UK retailers and food service. They are offering a unique opportunity for a Technical Manager to join their team in Surrey.About the company:The company specializes in supplying high-quality food products to...

  • Case Handler

    2 weeks ago


    Surrey Quays, Greater London, United Kingdom Marston Holdings Full time

    Account Executive - Case HandlerAs a Case Handler at our Camberley office, you'll play a crucial role as the liaison between our clients and customers. Reviewing an existing caseload with the support of your dynamic team.Proactively contacting customers and clients via telephone and email, maintaining clear and concise communication channels.Working...


  • Surrey Quays, Greater London, United Kingdom Decathlon UK Full time

    International. Sports enthusiasts. Collaborative team members. Stronger together through our driving force to move people through the wonders of sports.At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating sports products and...

  • Senior Change Manager

    2 weeks ago


    Surrey Quays, Greater London, United Kingdom ANSON MCCADE Full time

    Senior Manager - FS Insurance TransformationJoin one of the world's top-ranked consultancies as a Senior Manager in our Insurance Transformation Services practice. We are seeking an experienced professional to lead high-profile operations transformation engagements in the Insurance sector.About the Role: As a Senior Manager, you will deliver strategic...

  • Finance Director

    2 weeks ago


    Surrey Quays, Greater London, United Kingdom Henry Blue Full time

    Key Accountabilities:Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.• To be accountable for the leadership, planning, and organisation of all finance provisions and related regulatory and audit compliance for the College.• To ensure timely completion of complex and detailed...

  • Credit Controller

    2 weeks ago


    Surrey Quays, Greater London, United Kingdom CD Waste Full time

    Credit Controller - Servicing DepartmentLocation: South-East LondonSalary: Up to £40k basic depending on experienceCD Waste Management are a successful, independent waste management and recycling company based in South East London. We specialise in the reclamation and processing of all recycling streams using our fleet of vehicles including Dustcart, Skips,...

  • Technical Manager

    2 weeks ago


    Surrey Quays, Greater London, United Kingdom Alexander Steele Recruitment Full time

    Alexander Steele are delighted to be working exclusively in partnership with a well established food manufacturer supply a range of chilled and ambient products to UK retailers and Food Service. They have a rare and exciting opportunity for a Technical Manager to join their site in Surrey.Considering making an application for this job Check all the details...

  • Technical Manager

    2 weeks ago


    Surrey Quays, Greater London, United Kingdom Alexander Steele Recruitment Full time

    Alexander Steele are delighted to be working exclusively in partnership with a well established food manufacturer supply a range of chilled and ambient products to UK retailers and Food Service. They have a rare and exciting opportunity for a Technical Manager to join their site in Surrey.Have you got the right qualifications and skills for this job Find out...