1st Line Support

2 days ago

East Kilbride South Lanarkshire, United Kingdom Eden Scott Full time

Location: East Kilbride – 3 days per week (Monday, Tuesday, Wednesday)

Shift Pattern: 24/5 rotational shifts (including nights)

Join a Global Leader in IT Solutions as an IT Service Desk Analyst

Are you ready to take your IT support career to the next level? A global leader in technology solutions is seeking a talented Service Desk Analyst to join its dynamic team in East Kilbride.

This is more than just a job, it’s an opportunity to develop your skills in a truly global environment , with access to world-class training programs, certifications, and career progression pathways .


Own IT tickets from start to resolution, providing clear communication and timely updates.
Troubleshoot hardware and software issues across Windows, Mac, and mobile platforms.
Support onboarding and offboarding processes, including account management and provisioning.
Collaborate with IT teams to resolve complex issues while maintaining accountability.
Assist with projects, system upgrades, and maintenance tasks.

Minimum 12 months experience in a Service Desk or Helpdesk environment.
Experience with Windows 10/11, Microsoft 365, Active Directory.
Basic networking knowledge (DNS, DHCP, VPN) and familiarity with cloud platforms like Azure AD and Intune.
Cybersecurity awareness, including MFA and phishing prevention.
CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation v4.

Training & Development: Access to structured learning programs, vendor certifications, and mentorship opportunities to accelerate your career.
Global Exposure: Work within a worldwide support network, gaining experience with diverse technologies and international teams.
Enjoy a collaborative team culture focused on professional growth.

Benefits Package:
~27 days annual leave + 4 statutory days
~ Private Health Insurance
~ Matched Company Pension contributions (up to 9% of base salary)
~ Life Insurance
~ Performance-based discretionary bonus


Apply today and help deliver IT excellence to customers worldwide

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