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Housing Officer

2 months ago

Chippenham Wiltshire, United Kingdom GreenSquareAccord Full time

Job Title: Housing Officer

Head Office Location: Brindley Place, Birmingham

Job Location: Methuen Park, Chippenham SN14 0GU

Salary - £33,400 per annum + £750 Car Allowance

Contract type - Permanent

Working hours - Full Time (37 hours per week)

Closing Date - 30 September 2024

Interview Date - TBC

We are currently recruiting for a Full time Housing Officer based in Chippenham.

You will be working both independently and as part of a team; to pro-actively deliver a high-quality housing management service, focussing on customer satisfaction and value for money.

You will manage complex tenancy issues including property condition and ASB cases. You will work independently in challenging situations and with changing priorities striving to add value to everything you do.

Your role will be to provide information to new and existing customers which will enable them to manage and sustain their tenancy.

You will promote empowerment of customers to play an active role in shaping standards and services across GreenSquareAccord.

You will provide support/ attendance if requested by the Area Locality Manager at the relevant Locality Board in line with our Locality Model approach.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

You will have a good general or technical education beyond GCSE e.g. 2 or more A- Levels/NVQ3 or vocabulary, verbal reasoning and numerical skills to the equivalent ability level.

You must have knowledge and experience of housing and tenancy law; including succession, mutual exchange, assignments and ending tenancies.

You will have experience of tenancy or leasehold management and enforcement.

You must have experience of partnership working.

You will be able to demonstrable record of delivering excellent customer service.

Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord

About us

GreenSquareAccord is one of the biggest social housing and care providers in England.

We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

Our purpose

We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently.

Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life.

Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen.

Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

  • We believe our customer is everything
  • We are one team
  • We are supportive and caring
  • We are business-minded for social purpose
  • We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).

GreenSquareAccord also offer a non-contractual performance-related bonus scheme. Further details will be made available upon joining, along with supporting documentation which can be found on the GreenSquareAccord intranet site.

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.