Change Management

Found in: Jooble UK C2 - 2 weeks ago

London, United Kingdom Change Adopt Full time
Adoption & Change Management Consultant

The Adoption & Change Management Consultant will play a pivotal role in driving the success of our engagements by developing and implementing adoption and change management (ACM) strategies and plans that result in faster adoption, increased proficiency, and minimized resistance for technology initiatives. While this isn’t a technical role, it does require a natural curiosity of how people can leverage technology to work more effectively and sustainably. It is also a role that requires a passion for helping make the benefits of technology accessible to businesses and their people, understanding the impact for varying roles and responsibilities.

This role includes contributing to a growing ACM practice through participation in propositional and practice development, such as developing new offerings, marketing collateral, and blogs.

The Adoption & Change Management Consultant should seek to develop their own capabilities and that of the team around them. The industry we serve is ever evolving and requires an approach to self-learning which comes from a passion for technology and how technology can empower human endeavour.

Main Responsibilities
  • Develop ACM strategies and detailed plans for change initiatives for customer engagements.
  • Build relationships with senior stakeholders in both customer and partner organizations.
  • Coach customers and project team on change management principles and their practical application in a project context.
  • Design and conduct workforce analysis, identifying key parameters that develop a clear and segmented view of working practices, challenges, and needs aligned to personas.
  • Evaluate the effectiveness of change management strategies and tactics used to promote adoption using quantitative (user metrics, surveys, etc.) and qualitative (observations, communications, etc.) techniques and revise plans, if needed, based on results.
  • Conduct ongoing risk/impact assessments and provide support throughout the project to determine potential challenges/barriers/resistance and identify corresponding risk mitigation strategies.
  • Owning and leading change management implementation activities, ensuring execution aligns with overall plans, commitments to customers, and schedule/cost targets.
Primary Knowledge/Skills
  • Experience and knowledge of change management principles, methodologies, and tools.
  • A solid understanding of how people go through a change and the change process.
  • Good to excellent user-level understanding of Microsoft Technologies, in particular, Microsoft 365/Office 365.
  • Exceptional communication skills, both written and verbal, taking ideas and concepts and turning them into communicable documents (ppts, reports etc).
Personal QualitiesCommunication
  • Possess excellent verbal communication skills and is confident to deal with a wide variety of people and to influence at all levels.
  • An empathetic communicator who can see things from the other person’s point of view and demonstrates effective listening skills.
Customer Focus/Orientation
  • Offer a quality service providing highly accurate work with good attention to detail.
  • Empathetic to people, often acting as the champion for the user and their needs.
Problem Solving/Innovation/Imagination
  • Takes ownership of problems through effective resolution. Develops initiatives to resolve underlying issues that go beyond immediate problem.
  • Pragmatic and thoughtful judgment on risks, issues, and escalations.
Leadership/Driver of Business Change
  • Proactive, working ahead of the programme, creating a birds’ eye view of every facet required, heading off problems before they occur.
  • Value and respect other opinions, treat others fairly and with integrity, and encourage participation.
Education & Experience

Bachelor’s degree in Business, Psychology, Education, Marketing, Computer Science, Engineering or equivalent and 3-5 years of professional experience in consulting, technology implementation, organizational change management, training/education, or related field. Alternatively, an equivalent combination of education and experience is required.

Beneficial experience: (the following are not required but are beneficial for candidates)

  • Change Management certification (Prosci, ACMP/CCMP, CMI, Changefirst)
  • Microsoft Service Adoption Specialist or other Microsoft certifications
  • Experience with Learning Management Systems

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