Telephone Account Manager

4 weeks ago

Derby Derbyshire, United Kingdom Mortgage Advice Bureau Full time

Permanent, Full-time (37.5 hours, Monday to Friday)

Hybrid working with 3 days in the office, 2 days working from home

About us

Mortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network. We’re experts in Mortgage and Protection advice, with over 200 awards and counting. We’re proud of our reputation in the industry and of our people, who continue to be the heart of MAB’s success.

About the role

MAB’s team of Telephone Account Managers (TAM) handle day-to-day queries on behalf of the field Sales teams and senior Sales Leaders. As a TAM you will be support key project deliverables and daily queries from our network of Mortgage Advisers and Businesses. Developing relationships, liaising with them regularly to resolve issues and answering queries in line with our excellent standards of service will support their continued success as an MAB business.

Key Responsibilities

  • Provide effective communication and handle day to day operational issues.
  • Develop relationships with MAB accounts and key stakeholders within their business.
  • Support the onboarding of new Advisers to MAB.
  • Be responsible for proactive follow up of any MAB current or new initiatives.
  • Maintain contact and agree actions with Regional Sales Directors.
  • Understand MAB central functions and develop relationship with all head office members of staff.
  • Maintain contact with Regional Sales Directors to confirm any feedback and action plans.
  • Have a full understanding of all key projects including delivery programme, providing feedback from proactive call out plans.
  • Have marketing and brand awareness, assist in implementation of any marketing campaigns.

About You

Full training will be provided to ensure you can quickly get up to speed, but to be successful in this role you need to demonstrate:

  • Great interpersonal skills with the ability to build rapport quickly with customers and external stakeholders.
  • You’ll have a Customer Service/Account Management background.
  • A professional approach with the ability to influence at all levels.
  • Exceptional communication skills, both written and verbal
  • A confident telephone manner with good objection handling skills.
  • You’re self-motivated with a positive attitude.
  • The ability to work to challenging targets and deadlines and to maintain the quality of results whilst under pressure.

Everyone is Welcome

At MAB we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us.

We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. If you’d like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact careers@mab.org.uk.

Please submit your application as soon as possible as we reserve the right to close this vacancy at any time.

We are not accepting speculative CVs from recruitment agencies for this role and will only engage agencies on our PSL when required.

  • Telephone Account Manager

    4 weeks ago

    Derby, United Kingdom Mortgage Advice Bureau Full time

    Permanent, Full-time (37.5 hours, Monday to Friday)Hybrid working with 3 days in the office, 2 days working from homeAbout usMortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network. We’re experts in Mortgage and Protection advice, with over 200 awards and counting. We’re proud of our reputation in the industry and of our people, who...

  • Telephone Account Manager

    4 weeks ago

    Derby, United Kingdom Mortgage Advice Bureau Full time

    Permanent, Full-time (37.5 hours, Monday to Friday)Hybrid working with 3 days in the office, 2 days working from homeAbout usMortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network. We’re experts in Mortgage and Protection advice, with over 200 awards and counting. We’re proud of our reputation in the industry and of our people, who...

  • Telephone Account Manager

    3 weeks ago

    Derby, United Kingdom Mortgage Advice Bureau Full time

    Job Description Permanent, Full-time (37.5 hours, Monday to Friday) Hybrid working with 3 days in the office, 2 days working from home About us Mortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network. We’re experts in Mortgage and Protection advice, with over 200 awards and counting. We’re proud of our reputation in the industry and...

  • Telephone Account Manager

    3 weeks ago

    derby, United Kingdom Mortgage Advice Bureau Full time

    Job Description Permanent, Full-time (37.5 hours, Monday to Friday) Hybrid working with 3 days in the office, 2 days working from home About us Mortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network. We’re experts in Mortgage and Protection advice, with over 200 awards and counting. We’re proud of our reputation in the industry and...

  • Telephone Account Manager

    4 weeks ago

    Derby, United Kingdom Mortgage Advice Bureau Full time

    Permanent, Full-time (37.5 hours, Monday to Friday) Hybrid working with 3 days in the office, 2 days working from home About us Mortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network. We’re experts in Mortgage and Protection advice, with over 200 awards and counting. We’re proud of our reputation in the industry and of our people, who...

  • Telephone Account Manager

    4 weeks ago

    Derby, United Kingdom Mortgage Advice Bureau Full time

    Permanent, Full-time (37.5 hours, Monday to Friday)Hybrid working with 3 days in the office, 2 days working from homeAbout usMortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network. We’re experts in Mortgage and Protection advice, with over 200 awards and counting. We’re proud of our reputation in the industry and of our people, who...

  • Manager-Account Manager

    4 weeks ago

    Derby, Derbyshire, United Kingdom Mortgage Advice Bureau Full time

    Permanent, Full-time (37.5 hours, Monday to Friday) Hybrid working with 3 days in the office, 2 days working from home Mortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network. We’re experts in Mortgage and Protection advice, with over 200 awards and counting. MAB’s team of Telephone Account Managers (TAM) handle day-to-day queries on...

  • Manager-Account Manager

    4 weeks ago

    Derby, Derbyshire, United Kingdom Mortgage Advice Bureau Full time

    Permanent, Full-time (37.5 hours, Monday to Friday) Hybrid working with 3 days in the office, 2 days working from home Mortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network. We’re experts in Mortgage and Protection advice, with over 200 awards and counting. MAB’s team of Telephone Account Managers (TAM) handle day-to-day queries on...

  • Telephone Acc Manager

    6 days ago

    Derby, United Kingdom Pertemps Derby Full time

    A leading Pride Park Finance client are recruiting for a Telephone Account Manager. Permanent Hybrid role - Salary £24- £25k plus added benefits. Responsibilities - To provide effective communication and handle day to day operational issues, follow up on any corrective action plans. - Development business relationships - Onboarding process for new...

  • Account Management Professional

    3 weeks ago

    Derby, Derby, United Kingdom Mortgage Advice Bureau Full time

    Job DescriptionAs a Telephone Account Manager, you will be responsible for handling day-to-day queries for our field Sales teams and senior Sales Leaders. This involves developing relationships with MAB accounts and key stakeholders within their business, providing effective communication, and handling operational issues.You will also support the onboarding...

  • Senior Account Receivable Manager

    6 days ago

    Derbyshire, United Kingdom SF Recruitment Full time

    **Job Overview**SF Recruitment is seeking an experienced Credit Controller to join their team based near the outskirts of Derbyshire. This full-time, permanent role offers a hybrid working arrangement, with 2-3 days spent from home.The successful candidate will be part of a friendly and personable team, responsible for cash collection, management of sales...

  • IT Account Manager

    1 week ago

    Derby, United Kingdom Penguin Recruitment Ltd Full time

    **Sales Account Manager - IT RESELLER** **Remote, Hybrid or Office** **Derby, East Midlands - £25,00 -£35,000 OTE of £65,000+ plus benefits** Well respected national IT technologies Reseller with over 30 year experience are looking for a highly motivated Sales Account Manager who has a proven track record working for an IT Reseller or Managed Service...

  • Client Manager

    3 weeks ago

    Derby, Derbyshire, United Kingdom Blusource Professional Services Ltd Full time €50,000

    Client Manager or Senior Manager - Accountancy firm Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. This accountancy firm have a superb and earned reputation as an employer, offering hybrid working, very generous holidays, flexibility, support and career opportunity,...

  • Management Accountant

    7 days ago

    Derbyshire, United Kingdom Michael Page Full time

    We are delighted to be supporting a fantastic business in Derbyshire in their search for a Management Accountant. This is a fantastic opportunity for someone who has experience of working in Management Accounts and is seeking a new challenge. Client Details Our client is a highly successful business in the Engineering industry and are growing. They are...

  • Management Accountant

    4 weeks ago

    Derbyshire, United Kingdom Michael Page Full time

    We are delighted to be supporting a fantastic business in Derbyshire in their search for a Management Accountant. This is a fantastic opportunity for someone who has experience of working in Management Accounts and is seeking a new challenge. Client Details Our client is a highly successful business in the Engineering industry and are growing. They are...

  • Accounts Assistant

    18 hours ago

    Derbyshire, United Kingdom U&I Recruitment Full time

    Our client is one of the longest standing têxtile manufacturers in the region, and over almost 200 years they have evolved into a leading global supplier of technical têxtiles across a variety of markets, including medical, protective, automotive and military.They are now looking for someone to assist in their Accounting team while another team member is...

  • Management Accountant

    1 month ago

    Derbyshire, United Kingdom Eaton Syalon Full time

    Management Accountant £40-50k + benefits Derby| Hybrid Working Model & lunch time finish on a Friday! High Growth Investor backed Manufacturing Organisation Eaton Syalon are working with an exciting high growth business in Derbyshire to hire an experienced and enthusiastic Management Accountant to join their team. Our clients business is fast paced and as...

  • Management Accountant

    6 days ago

    Derbyshire, United Kingdom Athwal Resourcing Limited Full time

    Are you an Ambitious Management Accountant? looking for career progression ? This could be your next move and dream job! Especially if you aspire to be a Finance Controller in the future. Are you looking to elevate your career with a company that can offerdevelopment? if so, read on this is your opportunity to work for a growing private charter airline who...

  • Management Accountant

    7 days ago

    Derbyshire, United Kingdom Page Personnel Finance Full time

    Page Personnel are partnered with a Not-for-Profit organisation with offices based in Derbyshire, South Yorkshire and London. Due to recent expansion, my client are looking to add a Management Accountant to the team on a fully remote basis. **Client Details** My client is a fantastic Not-for-Profit organisation with offices based in Derby, Sheffield and...

  • Management Accountant

    1 week ago

    Derbyshire, United Kingdom SF Recruitment Full time

    SF is exclusively recruiting for an exciting Management Accountant - 12 months FTC on behalf of one of our long standing clients for their head office based in Derbyshire. This is one on the fastest growing organisations within the Midlands with some veryexciting plans for the future growth of the business. 45,000 - £50,000 + £6k Car Allowance + 10% Bonus...