Customer Renewals Associate

3 weeks ago

United Kingdom IRIS - Networx Services Full time

Customer Renewals Associate Competitive plus bonus Remote, UK Permanent, Full Time We have an exciting opportunity for a Customer Renewals Associate to join our HCM (HR & Payroll) Renewals team. Working closely with a Renewals Manager, you'll be at the forefront of delivering exceptional customer service, retaining our valued clients, and bolstering our company's reputation to drive sales. Your focus will be on migrating our existing Payroll customers onto our innovative Staffology product. As a Customer Renewals Associate, you'll be the friendly face of our company, dedicated to providing top-notch service to our clients. From offering quotes to handling inquiries, you'll ensure our customers feel supported every step of the way. With a knack for negotiation and problem-solving, you'll play a crucial role in maximising our revenue while maintaining our commitment to outstanding service. Please note: This position offers a 12-month fixed-term contract. While remote working is supported, occasional travel to our Manchester or Slough/Heathrow Approach offices may be required for training purposes. What will you be doing? Your day-to-day responsibilities will include:

  • Providing dedicated and friendly service to all customers, offering quotes, and assisting with inquiries.
  • Maximising IRIS's revenue while delivering exceptional customer service and adhering to company policies.
  • Taking ownership of customer inquiries until resolution, providing timely and effective support.
  • Communicating quotes and recommending suitable options to meet customer needs.
  • Responsively addressing customer inquiries via email or phone, ensuring timely acquisition and communication of all necessary information.
  • Managing the renewal request system and ensuring timely processing of renewals.
  • Engaging in telephone account management and fostering strong customer relationships.
  • Staying updated with product developments to maintain a satisfactory level of product knowledge.
  • Providing proactive customer communications and monitoring customer activities.
What are we looking for? We're looking for candidates with:
  • A proven track record in customer-facing roles.
  • Proficiency in IT, particularly Microsoft Outlook and Microsoft Office Suite.
  • Prior experience in Sales or Account Management roles (desirable).
  • Previous work experience in HR, Recruitment, or Payroll sectors (desirable).
In addition to these skills and experiences, we value candidates who are energetic, highly motivated team players committed to delivering exceptional customer service. If you're diligent, detail-oriented, and eager to advance your career within a thriving organisation, we encourage you to apply as soon as possible. Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible. For UK candidates only: Please note we are only able to accept candidates that are permanent UK residents or have proven permanent right to work in the UK

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