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Renewal Specialist
4 weeks ago
Summary:
Renew existing Customer Software Maintenance & Support Agreements through proactive communication and delivery of priced Quotations in accordance with established Sphera business workflows.
Job Duties:
- Manage and maintain a pipeline of Enterprise SaaS, Maintenance and Content Renewals
- Proactively contact Customers according to established calendared touch-points in order to gather and validate the required business data to secure the renewal for annual Software and Subscription Maintenance & Support Agreements.
- Coordinate with Customer Success Manager or Field/Inside Account Executives on key accounts as necessary.
- Coordinate with other colleagues on the Renewal Team, as well as within Collections, Customer Care, Order Management, and others, as required.
- Complete Valid Order Packages of required documentation and deliver to Sphera Order Validation, Order Entry and Order Delivery Teams.
- Research existing Customer contracts using SFDC and other online Sphera portals or electronic document depositories.
- Utilize SCN and Salesforce to complete the necessary steps to update Support Terms (start/end dates, contract values, billing and shipping info, etc.)
- Provide ad hoc Status and Pipeline Updates Reports as requested to management.
- Promote benefits of retaining active SaaS, Maintenance & Support Agreements with Customers during your communications.
Required Education: Some college preferred. Degree not required.
Required Experience:
- Comfortable working with computers and Microsoft Office Suite including Outlook.
- Salesforce.com experience a plus
- Familiarity with Billing / Invoicing / Purchase Order processes.
- Need to be highly detail and process focused.
- Familiar with general Contract Documents – provisions and terminology.
- Familiarity with Software Maintenance & Support Agreements preferred.
- Background in Accounting or Contract Administration a plus
- Knowledge of Financials, Salesforce.com a definite advantage.
Physical Requirements: Operate telephone and computer from an office environment.
Travel: None. Work to be conducted from within Sphera offices or Remote Home Office.
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