CSM Manager

4 weeks ago

Woking Surrey, United Kingdom FE fundinfo Full time

FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Customer Success Manager to join our team in Woking (hybrid, 1 day/week in the office). Our Client Experience team is crucial to the success of our industry-renowned customer service function; Your key responsibilities as a Customer Success Manager will include:
Ensuring customer success by anticipating and resolving issues before they arise; Stay ahead of the curve by proactively identifying opportunities and presenting cutting-edge solutions to help our customers thrive with our products.
Keeping a close eye on our customers to ensure they are consistently reaping the maximum benefits from our products and services
Coordinating with internal teams to align our customers' needs with our products and services development strategy
To join us as a Customer Success Manager, you will need the following skills and experience:
You must have asset management/industry experience
You should have prior experience in customer success
You have a strong familiarity with Microsoft 365, particularly Excel and PowerPoint
You will need excellent relationship-building skills and client-facing experience
You will ideally have prior knowledge of Salesforce
By joining the team at FE fundinfo as a Customer Success Manager, you will be offered the following:
~25 days annual leave (option to buy an additional 5 days per year)
~ Enhanced paternity, maternity, and shared parental leave
~ Pension scheme
~ Health cover
~ Discounted gym memberships
~ Bike to Work scheme
~ A sustainable business that cares for the environment and our communities
Opportunities to give back to local communities through volunteer days
Versatile work options to support your unique work-life balance
Options to join and lead diversity and inclusion initiatives
Invitations to office social events and sports activities
Apply today for immediate consideration and we will endeavour to get back to you within 5 working days.

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