Customer Support Specialist, Customer Experience

1 week ago


Birmingham, United Kingdom myGwork - LGBTQ+ Business Community Full time

This job is with AEG EUROPE, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Do you love working in customer service?
Do you speak French?
AXS, a leading global ticketing, data, and marketing solutions provider, are hiring Customer Advisors for their offices in Birmingham.
clearly and effectively communicate with customers both written and verbally in English and French
provide a highly professional customer experience via all channels including telephone, email, social media and live chat
be knowledgeable about all areas of the business as your role will cover customer calls, customer queries and complaints, whilst always striving for first point resolution.
understand that the customer's experience begins with you and have the enthusiasm and positivity to drive our brand forward, make ticketing fast, fun and simple, where great experiences begin.
Have relevant experience within a contact centre customer services function dealing with customer after sales service queries, requests and correspondence by phone, e-mail, post and face-to-face.
Have strong customer service skills and decision-making skills.
Have an excellent telephone manner and are a courteous listener who maintains patience and empathy even when under pressure
We will give you training in our systems, policies, and procedures so that you'll be set up for success. Where : This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekend and bank holiday work.
We support and bring out the best in each other. Our commitment to inclusion
Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.



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