Front Office Supervisor

2 weeks ago

Preston Lancashire, United Kingdom Maldron Hotel Brighton Full time
Front Office Supervisor – Dalata Hotel Group We have a fantastic new vacancy for a Front Office Supervisor in the brand new Maldron Hotel Brighton. We're seeking a skilled Front Office Supervisor to join our collaborative team and elevate the guest experience in the brand-new 225-bedroom 4-Star Maldron Hotel, nestled in the bustling heart of Brighton. As part of the Dalata Group family, we're dedicated to delivering unparalleled hospitality and creating a memorable stay from entry to exit. In your role, you will oversee the daily operations of the front office, enabling and ensuring a seamless check-in and out experience for guests, managing guest inquiries, and maintaining a high level of customer satisfaction. At the Dalata Hotel Group our staff embody our ethos of being “the heart of hospitality”, in return we offer continuous learning and develop opportunities where collaborative and supportive teamwork is fostered as well as the opportunity to engage in a truly committed and dynamic team. We encourage you to apply for this rare and rewarding journey with us as we shape the future of hospitality in Brighton. Competitive salary Be the guest experience Paid day off on your birthday Delicious staff meals Ongoing learning and progression opportunities through unique and recognised training programs Reward and recognition for your achievements Collaborative team environments Employee engagement schemes Objective, supportive and fair working environment – we believe in having your say A company that genuinely strives to provide a work life balance Employee discounts and facility use Objective of the Role Reporting to the Front Office Manager, the Front Office Supervisor will assist in ensuring the smooth and efficient running of the Front Office Department ensuring guest's requests are met at all times and revenue is maximised. Key Duties and Responsibilities Ensure all guests receive a genuine warm, friendly and courteous welcome on arrival and during their stay rom all department personnel. Assist in achieving goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards. Assist in efficiently and effectively controlling front office departmental operations. Work with the management team to ensure strong morale amongst the team at all times. Requirements: 6 - 12 months experience in a similar role. Excellent organisational skills and the ability to oversee & delegate work to others. A warm, friendly and approachable personality when dealing with fellow staff and guests. The ability to work on their own initiative, as well as being capable of working as part of a team. About our culture: Dalata Hotel Group – Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy. We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees. Dalata Hotel Group Plc is an Equal Opportunities Employer.

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