Wholesale and Metering Administrator

Pennon Water Services, t/a Source for Business is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs. As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are all working at our best and we’re looking for enthusiastic people to join our growing team and be part of our continued success. Are you an experienced Administrator that wants to work for a company that values its people, where you will be able to make an impact? Are you an excellent communicator with a strong work ethic and a methodical approach? We currently have an opportunity for a Wholesale and Metering Administrator to join our team based in Bournemouth. Joining us on a fixed term contract basis, you will receive a competitive salary of £26,299 per annum plus excellent benefits. This is a full time position working Monday to Friday on a 38.5 working week. About The Role As our Wholesale & Metering Administrator, you will improve our customers' meter reading & wholesale experience. Reporting into the Wholesale and Metering Team Leader you will be ensuring our systems are up to date and providing feedback and resolution to our customers. What you’ll be doing: Obtain wholesale feedback, ensuring updates to our systems are completed and providing feedback and resolution to our customers Liaise with multiple Wholesale Service Desks for all administrative requirements and changes to ensure accounts are billed accurately Maximise the number of meter reads received through planning, analysis and reporting Investigate accounts without meter readings and coordinate with internal and external parties to ensure readings are collected Resolve any issues that may arise from incorrect meter readings in a timely and effective manner and liaise with meter read contractors, the billing team and other internal stakeholders to resolve meter reading queries What we are looking for: Educated to GCSE grade A-C or equivalent in English and Maths Experience in a Billing or Customer Contact setting Experience in using Microsoft Excel Clear and concise communicator Customer Awareness including geographical appreciation What's in it for you: We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including: Generous holiday allowance plus bank holidays A discretionary Bonus Competitive Contributory Pension Share-save Scheme Various health benefits Wellbeing support programmes A range of Group Discounts Cycle to Work Scheme Financial support services And plenty more Closing Date: Tuesday 17th December 2025 Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.