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Reservations Coordinator
2 months ago
Would you like to turn guest enquiries into memorable hotel experiences?
Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.
De Vere Cotwold Waterpark Hotel in South Cerney are recruiting for a Reservations Coordinator to join the team on a full time basis.
As a Reservations Coordinator you will assist with our guests booking experience. You will respond to enquiries and help to secure guest bookings through providing exceptional service over the telephone and via email. You will input all reservations in to our booking system ensuring everything is recorded accurately and help to upsell additional items for our guests to enjoy during their stay.
In return the role offers £11.80 per hour, free meals on duty, complimentary use of our excellent leisure facilities, a day or for your birthday to name but a few
What we look for in a Reservations Coordinator:
- Excellent verbal and written communication skills in order to positively respond to all guest enquiries
- The ability to upsell through an intuitive approach, making recommendations to enhance the guests stay and generate additional revenue, whether it be a spa treatment or dinner reservation
- An eye for detail to ensure every detail is considered and information is accurately recorded on our booking systems
- Experience in a similar role where you have delivered high standards of customer service
- Most of all, you will need a warm, friendly and genuine approach to positively represent De Vere and ensure everyone feels welcome
The Pay & Benefits:
At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That's why we are proud to offer the following benefits for the role of Reservations Coordinator
- £11.80 per hour / £24,544 per annum
- Free meals on duty in our colleague dining facilities
- Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
- We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
- As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
- Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
- 28 days holiday each year (increasing annually up to 33 days)
- Venue closure over the Christmas period allowing you time off to enjoy the festive season
- Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
- We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
- Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
- Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
- Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
- Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.
De Vere Cotswold Water Park
De Vere Cotswold Water Park: nestled at the edge of the Cotswolds right in the heart of 152 lakes, the Hotel offers stylish accommodation with breathtaking views and has 328 bedrooms and apartments. There are 15 flexible meeting and event spaces and 2 large conference and banqueting suites hosting up to 800. With three restaurants and bars we have a buzzing Food & Beverage team here, but also have exciting opportunities across our other departments including Conference & Events, Reception/Front of House, Spa & Leisure, Kitchen, Housekeeping and Maintenance.
Your commute: we're well served by public transport, and we're just 20 minutes from J15 of the M4 and J11A of the M5.
At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
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