Account Manager
3 weeks ago
Primary Purpose of the Role:
Develop long-term relationships with a portfolio of clients by delivering an exceptional customer experience. Account Managers liaise between customers and cross-functional internal teams to ensure the successful delivery of orders and maximise the account's profitability.
Key Responsibilities and Tasks
- Employ a portfolio management approach for high-spending accounts, conducting quarterly and annual performance reviews, and devising relationship plans to expand Scope of Work (SoW) and enhance customer satisfaction.
- Strive to surpass quarterly and annual sales targets for existing accounts.
- Handle customer inquiries, quotations, and orders efficiently, with a customer experience mindset
- Collaborate with planning teams to achieve lead times and maintain On-Time In Full (OTIF) deliveries.
- Acquire and maintain in-depth knowledge of CloudNC's product suite and systems.
- Manage customer expectations effectively while collaborating internally to capitalise on business opportunities.
- Utilize data for informed commercial decisions and continuous customer growth strategies.
- Provide customers with support on New Product Introduction (NPI) and Design for Manufacturing (DFM) by leveraging expertise within CloudNC.
- Ensure the Customer Relationship Management (CRM) system is updated consistently to facilitate seamless communication and fulfilment of customer needs across teams.
Key performance Indicators against Responsibilities and Tasks
- Customer OTIF
- Customer satisfaction
- Wallet share growth
What you will receive…
- Competitive Salary
- Stock Options
- Private Healthcare
- Electric Vehicle Salary Sacrifice
- Pension
- 28 days holiday + bank holidays
- Enhanced parental leave
- Monthly Lunches
- Team Socials
- ThanksBen Benefit - £50 per month
Equal Opportunities Statement
- We are proud to be an equal opportunity employer, valuing individuality and embracing all people. The success of CloudNC is a result of diversity of thought. We recognise this comes from people truly belonging. We encourage different perspectives and skills to collaborate towards our mission - disrupting the manufacturing industry. We celebrate diversity and continually improve our inclusivity efforts.
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