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Manager-Account Manager
4 months ago
Primary Purpose of the Role: Develop long-term relationships with a portfolio of clients by delivering an exceptional customer experience. Account Managers liaise between customers and cross-functional internal teams to ensure the successful delivery of orders and maximise the account's profitability.
Employ a portfolio management approach for high-spending accounts, conducting quarterly and annual performance reviews, and devising relationship plans to expand Scope of Work (SoW) and enhance customer satisfaction.
Strive to surpass quarterly and annual sales targets for existing accounts.
Handle customer inquiries, quotations, and orders efficiently, with a customer experience mindset
Collaborate with planning teams to achieve lead times and maintain On-Time In Full (OTIF) deliveries.
Utilize data for informed commercial decisions and continuous customer growth strategies.
Provide customers with support on New Product Introduction (NPI) and Design for Manufacturing (DFM) by leveraging expertise within CloudNC.
Ensure the Customer Relationship Management (CRM) system is updated consistently to facilitate seamless communication and fulfilment of customer needs across teams.
Key performance Indicators against Responsibilities and Tasks
Competitive Salary
~ Private Healthcare
~ Electric Vehicle Salary Sacrifice
~ Pension
~28 days holiday + bank holidays
~ Enhanced parental leave
~ The success of CloudNC is a result of diversity of thought. We encourage different perspectives and skills to collaborate towards our mission - disrupting the manufacturing industry. We celebrate diversity and continually improve our inclusivity efforts.
