Head of Visitor Services
3 weeks ago
This is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. The role Staff Leadership and Management
- Working with the Head of Visitor Operations you will have a key role in setting the customer service principles.
- Working to bring and maintain cohesion within the Visitor Services management team.
- Support the Head of Visitor Operations in developing the Visitor Services management team.
- You will take lead on delivering a roster and roster pattern.
- Regularly review systems and practices to ensure a safe and efficient service.
- Review current team onboarding and training schedules.
- Take ownership of project or departmental budgets as directed by the Head of Visitor Operations.
- Work in partnership with the People team to upskill line managers.
- You will work, on a roster pattern, as the Visitor Service Bronze controller for the arena, leading the visitor facing teams.
- You will be confident in leading the arena briefing, team briefing and contractor briefing.
- Work with radio communications and incident reporting software and other Office software products to report on the show shift.
- Lead the Visitor Services Duty Managers to ensure that they are delivering best in class visitor services.
- Identify and rectify any issues when on shift, working with the Security Duty Manager and other onsite contractors to ensure a seamless experience.
- Have a keen eye for presentation, ensuring that visitors have an overwhelmingly positive experience delivered through our teams and contractors.
- Where visitors raise a comment or complaint post show, you will work alongside our Box Office team to ensure a suitable investigation and response.
- Alongside the Head of Visitor Operations, develop the written Welcome and Presentation framework.
- Support the Head of Visitor Operations to build and deliver a Bronze Control framework to train, support and review the Visitor Services Duty Managers.
- Working with a Gold, Silver, Bronze command structure you will have a calm approach to emergency situations which focuses on resolution and limits disruption to the show and the visitor experience.
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Head of Visitor Services
3 weeks ago
London, United Kingdom Artisan People Group Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show.Staff Leadership and ManagementnWorking with the Head of Visitor Operations you will have a key role in setting the customer service principles.nWorking to bring and maintain cohesion within the Visitor Services management...
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Head of Visitor Services
1 month ago
London, United Kingdom Artisan People Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. **The role**: **Staff Leadership and Management** - Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. - Working to bring and maintain cohesion within the...
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Head of Visitor Services
1 month ago
London, United Kingdom Artisan People Group Full timeJob Description This is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. Staff Leadership and Management Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. Working to bring and maintain cohesion within the...
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Head of Visitor Services
2 weeks ago
London, United Kingdom Artisan People Group Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show.Are you the right applicant for this opportunity Find out by reading through the role overview below.Staff Leadership and ManagementWorking with the Head of Visitor Operations you will have a key role in setting the...
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Head of Visitor Services
2 weeks ago
London, United Kingdom Artisan People Group Full timeJob Description This is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. Staff Leadership and Management Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. Working to bring and maintain cohesion within the...
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Head of Visitor Services
1 week ago
London, United Kingdom Artisan People Group Full timeJob Description This is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. Staff Leadership and Management Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. Working to bring and maintain cohesion within the...
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Head of Visitor Services
1 week ago
London, United Kingdom Artisan People Group Full timeJob Description This is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. Staff Leadership and Management Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. Working to bring and maintain cohesion within the...
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Head of Visitor Services
1 week ago
London, United Kingdom Artisan People Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. The role Staff Leadership and Management Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. Working to bring and maintain cohesion within the Visitor...
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Head of Visitor Services
1 month ago
London, United Kingdom Artisan People Group Full timeJob DescriptionThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show.Staff Leadership and ManagementWorking with the Head of Visitor Operations you will have a key role in setting the customer service principles.Working to bring and maintain cohesion within the Visitor...
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Head of Visitor Services
3 weeks ago
London, United Kingdom Artisan People Group Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.Staff Leadership and ManagementWorking with the Head of Visitor Operations you will have a key role in setting...
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Head of Visitor Services
2 months ago
London, United Kingdom Artisan People Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. The role Staff Leadership and Management Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. Working to bring and maintain cohesion within the Visitor...
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Head of Visitor Services
1 week ago
London, United Kingdom Artisan People Group Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show.Please read the following job description thoroughly to ensure you are the right fit for this role before applying.Staff Leadership and ManagementWorking with the Head of Visitor Operations you will have a key role in...
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Head of Visitor Services
1 week ago
London, United Kingdom Artisan People Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. The role Staff Leadership and Management Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. Working to bring and maintain cohesion within the Visitor...
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Head of Visitor Services
3 weeks ago
London, United Kingdom Artisan People Group Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show.Staff Leadership and ManagementWorking with the Head of Visitor Operations you will have a key role in setting the customer service principles.Working to bring and maintain cohesion within the Visitor Services management...
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Head of Visitor Services
3 weeks ago
London, United Kingdom Artisan People Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. The role Staff Leadership and Management Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. Working to bring and maintain cohesion within the Visitor...
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Head of Visitor Services
1 week ago
London, United Kingdom Artisan People Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. The role Staff Leadership and Management Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. Working to bring and maintain cohesion within the Visitor...
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Head of Visitor Services
2 weeks ago
City of London, Greater London, United Kingdom Artisan People Group Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. Are you the right applicant for this opportunity Find out by reading through the role overview below. Staff Leadership and Management Working with the Head of Visitor Operations you will have a key role in setting the...
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Head of Visitor Services
2 weeks ago
London, England, United Kingdom Artisan People Group Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show.Are you the right applicant for this opportunity Find out by reading through the role overview below.Staff Leadership and ManagementWorking with the Head of Visitor Operations you will have a key role in setting the...
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Head of Visitor Services
2 months ago
Greater London, United Kingdom Artisan People Group Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show.Staff Leadership and ManagementWorking with the Head of Visitor Operations you will have a key role in setting the customer service principles.Working to bring and maintain cohesion within the Visitor Services management...
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Head of Visitor Services
2 months ago
Greater London, United Kingdom Artisan People Group Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. Staff Leadership and Management Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. Working to bring and maintain cohesion within the Visitor Services...