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Quality & Regulatory Coordinator UK

3 months ago

Hammersmith Greater London, United Kingdom H&H Group Full time

A bit about H&H Group

Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole-family health and happiness across 7 international brands.

On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organization as we inspire wellness through purpose led careers.

We are passionate about our customers and community and are looking for similar-minded talent to join us. As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered.

Role Overview:

  • Within the context of a rapidly expanding company, you will be integrated in a dynamic, stimulating and constantly evolving environment. Based in our London office with some European travel.
  • Reporting to the Senior Regulatory and Quality Affairs Manager, you will actively contribute to the development and maintenance of an effective Quality System, ensure compliance of the products to relevant regulatory and industry requirements across Europe.
  • Coordinate the release activities, OOS, deviations, complaints, and investigations provided by contract manufacturers. Ensure adherence of contract manufacturers to the Quality Agreements and assist in managing the relationships with them, including change control.

Key Responsibilities:

Ensure compliance of H&H standards and processes

  • Be responsible for the conformity of pet food and food supplements products sold in the UK and EU taking into account all relevant UK, EU standards.
  • Writing, implementing and updating local Standard operating procedures (SOPs)
  • Co-ordinate product testing – stability, microbiological, palatability
  • Production specification generation and reviews, with high attention to detail and complete accuracy
  • Management of specifications and OOS investigations.
  • Review and maintain COAs
  • Local product release
  • Review and evaluate formulations to ensure compliance with relevant regulations.
  • Review labelling, marketing, and packaging materials as well as electronic documentation to comply with regulations.
  • Participation with Europe-wide contract manufacturers (CM) relationships, meetings and audits.
  • Coordination of inspections and audits preparations
  • Follow-up of CAPA and of deviations, raising and implementing change controls (via eQMS)
  • Review and investigation of customer complaints.
  • Participate in cross-team activities and global projects.
  • Work cross functionally, providing quality advice across internalteams, including Regulatory, Product Development, Operations, Sales, Customer Service, Digital and Marketing teams
  • Ongoing review of processes and the potential for improvement
  • Implement and promote the relevant brands’ pledge for benchmark standards
  • Work with internal stakeholders to manage safety-related (i.e FSA, EFSA) reports, internal processing and analysis
  • Keep up to date with quality and regulatory considerations and changes
  • Provide regulatory recommendations by conducting research, advising of upcoming regulations, and evaluating the overall impact on the business.
  • Take all appropriate actions and initiatives in order to anticipate and apply legislation where necessary
  • Manage different projects as required by the business
  • Continually analyse and assess personal performance and discuss via key accountabilities with manager at regular performance appraisal meetings
  • Communicate clearly and in advance the identified sensitive points and propose solutions/alternatives

Desired Skills and Experience:

To make sure we are setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity:

  • A degree or equivalent in Science
  • Minimum 3-5 years’ experience in pet food, feed or food, mainly in the areas of Manufacturing, QA/QC
  • A working knowledge of Quality Systems, Risk Management and Compliance
  • Knowledge of UK and EU regulatory requirements for feed or food.
  • Experience working in a fast-paced environment
  • Excellent written and verbal communication skills
  • Strong interpersonal skills
  • High level of emotional intelligence
  • Strong ability to multi-task and work to tight deadlines
  • Proactive and highly organised
  • Work across different areas of the business to achieve company objectives

Benefits:

  • H&H Group offers flexible, hybrid working
  • Class Pass Gym Membership (28 credits per month)
  • 25 Annual Leave days per year + 4 H&H Days + 1 work Birthday (after 1 year)
  • 40% discount for UK Brands
  • Pension
  • Health Insurance
  • Life Insurance
  • Private Dental Insurance
  • Dog-friendly office.
  • Coffee shop within the building.
  • Complimentary office drinks on Thursday evenings

H&H Group believes in the benefits of a diverse and inclusive workplace and aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination and harassment, creating a safe and inclusive environment for all.

We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, and our hiring decisions will be based on business needs, position requirements, and the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable.

If you have what it takes, please apply via the online portal and we will be in touch soon. We move quickly and may fill the role prior to the application close date, so we suggest you get in touch today

Salary and benefits will be competitive and commensurate with experience. All personal data collected is for recruitment purposes only.