Full Time
5 days ago
Loss Prevention Manager - Europe
Job Title: Senior Loss Prevention Manager
Job Type: Full-Time, Permanent
HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. With over 500 physical stores and 2,300 Robo Shops across 30+ countries and regions — and online reach in more than 90 countries — POP MART continues to bring joy to fans and collectors worldwide.
A structured bonus scheme linked to company and individual performance
Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
Training and professional development opportunities designed to build leadership, analytical, and technical skills
The Loss Prevention Manager will play a pivotal role in leading POP MART’s asset protection, shrinkage reduction, and security governance across its European retail operations.
Reporting to the EU Head of Operations Support , you will manage a regional loss prevention executive and a small team of local loss prevention executives. Lead, coach, and develop regional and local loss prevention executives to ensure consistent, high-quality performance
Ensure strong governance frameworks for shrinkage control, stocktake execution, and inventory accuracy
Conduct regular risk assessments and compliance audits across stores and warehouses
Theft, Fraud & Shrinkage Control
Oversee investigations into internal and external theft, fraud, and operational losses
Collaborate with law enforcement and ensure compliance with local legislation
Design and implement anti-theft policies, training, and awareness programmes for retail teams
Oversee CCTV, EAS, alarm systems, and access control measures
Manage third-party security vendor relationships and monitor contractual performance
Champion digital transformation and the adoption of advanced security and analytics tools
Data, Reporting & Analytics
Analyse shrinkage KPIs to identify risk patterns, trends, and improvement opportunities
Provide data-driven insights and strategic recommendations to senior leadership
Support new store openings through risk assessments and security specification reviews
Build governance frameworks and communication channels with external vendors, auditors, and regulatory bodies
Proven experience in Loss Prevention, Asset Protection, or Security Management across a multi-site retail environment
Deep understanding of European regulations, shrinkage control, and fraud prevention practices
Strong investigative skills and proficiency with CCTV systems, EAS, and related technologies
Excellent analytical ability to interpret data, identify trends, and implement proactive solutions
Fluency in English ; proficiency in another European language is highly advantageous
Willingness to travel across Europe as needed
Experience in luxury, high-value goods, or FMCG retail
Professional certifications in Loss Prevention, Security Management, or Risk Analysis
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