Technical Support Support

4 weeks ago


Manchester, United Kingdom Maxwell Bond Full time

Manchester - Hybrid; 3 days in office. 2 days remote.
Salary: FTC. Shift rota: 7am-7pm with weekend support every 4-6 weeks.


If you are someone who is tech-savvy, career motivated and wants to have the chance to grow and develop as an IT professional then this is the role for you


Due to a large increase in demand, my client is looking for a Infrastructure Engineer to join a IT Operations team in Manchester dedicated to the delivery and support of all ticket issues raised, M365 applications & provide Project support.


Working closely with Security, Networking, Asset, and Infrastructure teams, you will be acting as a point of contact for 3rd line escalations, providing support to the business and colleagues when needed


This is a great opportunity for the successful candidate to work in a varied role across infrastructure, systems & on IT projects.


Professional Training - ITIL V4
~ ASAP Start
~26 days & bank holidays
~ Annual leave flexi scheme
~ Flexible working & Hybrid model.
~ Monday to Friday shift cover is between 7am-7pm.
~4% uplift for weekend rota, every 4-6 weeks.


Employee wellbeing and a work-life balance are at the forefront of everything the organisation does, boasting a supportive culture, a huge scope to progress and develop both personally and professionally all whilst having full flexibility around your work.


Advanced knowledge of Office 365, VMware, NetApp. Prior experience of providing 3rd line support, troubleshooting technical issues and resolving queries to agreed SLAs at an enterprise level.
Prior experience in supporting Microsoft 365 applications, rollouts, or legacy migration projects.
Able to work shifts between 7am -7pm.

If you’re keen on getting your details over to me for the 3rd Line Support role, please apply directly with your CV or contact Abbey.



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