Account Manager, Beauty Brand

Account Manager
Boots Bromley
Contract: Permanent, 37.5 hours/week, any 5 out of 7 days
At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.
In line with the Fragrance & Beauty vision and mission, the Account Manager will lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Account Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. Leading the team: the Account Manager guides their team towards achieving results and developing individual talents
They will create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration
Proactively identify, address and manage any employee relations issues with the support of their Retail Development Manager in accordance with the local CHANEL policies and procedures and share feedback on performance
Help facilitate frequent team and individual communication in order to ensure collective knowledge to all members of the team
Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable
Business developer: the Account Manager embodies an entrepreneurial spirit
Responsible for building CHANEL’s portfolio of clients through data capture in line with the brand expectation
Develop business initiatives in line with the brand vision and strategy
Takes responsibility for staff rotas including day-to-day operational zoning to ensure floor coverage and optimal client experience
Communicate retail and collateral stock needs to all necessary parties
Experience creator: the Account Manager creates conditions for a consistent and memorable experience
Consider the omni-channel journey as a whole and help the team embrace digital shopping trends
Facilitate the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
Ensure team has tools/training to provide a CHANEL client experience
CHANEL Ambassador: the Account Manager embodies the values of the brand
CHANEL Insider: has a solid knowledge of the brand, its heritage and know-how, and shares it with clients as well as the team
Leadership And Management Skills
Listening and empathy, feedback and coaching skills, performance management, delegation
Performance minded and decisive, strive for continuous improvement
Self-awareness, self-confidence, and self-control/stress management
Our employee benefits have been created to support you across your professional and personal life by offering you:
Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
Employee Assistance Programmes and Other Support Lines
Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.