Counter Manager

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder Nicola Kilner.
We are looking for a Counter Manager to join our lovely Boots Westfield White City team
~ This is a full-time position 37.As a Counter Manager, you will deliver the highest standards of customer service by following the DECIEM experience and contributing to a teamwork environment positively, pleasantly, and effectively.
DECIEM Counter Manager is a Human Leader with excellent motivational and inspirational qualities…accountable for day-to-day operational activities.
This will involve the effective leadership and management of our Counter Associates' duties and professional development, the ability to control stock level, ensure merchandising is aligned with DECIEM directives, and communicate any challenges/disruptions to the Area Sales Manager.
Strong Asset:
Ensure the team is consistently following the brand selling protocols aligning with the DECIEM culture of educating clients on their beauty needs, evaluating performances, sharing feedback, and taking action to highlight successes.
Attends department and brand meetings and chairs regular team meetings to update the employees on business performance, new initiatives, and other relevant topics.
Setting regular 1:1 Human Conversations to track team members' development and performances.
Responsible for monitoring and achieving the overall counter satisfaction and Team educational KPIs.
Records the counter sales information and completes the store and Company reports on a weekly basis, accurately and on time.
Supports both DECIEM and the Retailer to ensure the team schedules are in line with the needs of the business, especially during peak sales times and seasonal trading times.
Proactively seeks opportunities to promote in-store events to accomplish brand awareness.
Manages any potential customer complaints discretely and effectively.
Enforce store policies and procedures to be up to company standards and direction. Ensure standards for quality, customer service, and health and safety are met
A minimum of two / three years of Management experience, in the luxury industry, is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
LinkedIn Learning membership to help you keep growing and learning.
A generous discount on DECIEM products for you, your family, and your friends.
BUILDING GROWTH TO POWER GOOD
Care too much
~#Along the way, we’ve been honored to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. SUSTAINABILITY AND SOCIAL IMPACT
DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.
Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.
In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
CREATING A HUMAN WORLD OF BEAUTY
DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. If you are contacted to be part of our recruitment process and require accommodation, please let us know.