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Key Account Manager
4 months ago
As the UK’s largest specialist merchant of roofing related products and services, SIG Roofing supply industry leading products whilst delivering a quality service to our valued customers. Established for over 40 years – with branches throughout the UK from Inverness to Plymouth, we are committed to supporting the industry with a wealth of roofing knowledge and experience. We are currently looking to recruit a Key Account Manager for the Midlands who will be accountable for the strategy and delivery of results against a specific customer type, specifically expanding our range of products and securing new opportunities whilst enhancing the profit return. They will also be required to develop and maintain account plans for designated key accounts and will be responsible for maintaining clear records of client interactions using SIG E systems. They will support Regional and Divisional performance by using customer insight to provide input into wider strategic forums. There will be a requirement to interface with branch and hub staff to facilitate high quality end to end service for their customers. What does the role involve? As Key Account Manager, you will:
- Ensure high levels of customer satisfaction by being the first port of call for customers, learning about their requirements and creating and owning account plans for designated key accounts.
- Maintain health of key accounts by maintaining and developing account size, cross selling product types and influencing customer buying habits, and by ensuring overall Divisional account performance and individual Key Account Manager delivery against goals in line with agreed targets and KPI’s.
- Work to increase the contribution of each account by negotiating favourable terms, influencing customers to move towards more profitable product mixes, and enhancing the profit return within this sector.
- Support and development of people by working with Branches to ensure Key Account customer requirements are met, interfacing with trading teams and inventory teams on regional product priorities, project orders and special requests, and identifying and sharing opportunities for region specific promotions.
- An experienced individual with an extensive track record in a business-to-business sales role within the construction industry, preferably in the Roofing Market.
- Experience of successfully selling at Director/MD/Board level is a key requirement
- Demonstrable track record of achieving budgets and targets
- A strong Customer Focus and in depth understanding of operations and sales processes.
- Proven Sales and Negotiation ability
- A good listener, who is highly motivated to deliver results.
- Personally well Organised, a good Planner with structured Problem Solving and Decision Making ability
- Must be IT literate, with a good working knowledge of Microsoft Word, Excel and Powerpoint
- Experience of using a web-based CRM system is desirable.
- There will be extensive travel with the role, therefore a driving licence is required.
- Competitive salary with annual pay award and staff recognition schemes
- Great work life balance, with sociable working hours
- 25 days holiday + 8 bank holidays. Company closed during Christmas period
- A great pension, with SIG contributing up to 7.5% and up to 4x life insurance
- Money saving with retail discounts via colleague portal
- Cycle to Work scheme
- Share Incentive Scheme
