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Business Intelligence Analyst/Customer Support Manager
2 months ago
Proclinical is seeking a dedicated and analytical Business Intelligence Analyst / Customer Support Manager for our EMEA Operational Excellence department. The successful candidate will be responsible for supporting our affiliates with Business Intelligence and Customer Support, focusing on CRM, Veeva Promo-Mats, Qlik Sense, Board, and Sales and Activity reporting & dashboards. The role involves problem-solving, end-user support, and ensuring the effectiveness and efficiency of implemented solutions.
Update monthly sales and activity reports from various data sources.
Handle ad hoc data requests and queries from commercial teams.
Improve current analysis, reports, and dashboards.
Develop further analysis/dashboards using available BI tools.
Calculate Sales Incentive Schemes to standard and timelines required.
Support implementation of the CRM including user needs gathering, system testing & post go-live user support.
Train key users in Sales, Medical Affairs & Marketing on relevant systems.
Support the Omnichannel initiatives and implement local Digital Solutions.
Attend Operational Stability meetings to update on specific CRM issues and collaborate with CRM technical team to resolve.
Degree/Masters/PhD university degree in Science/ Business/ Computing desirable.
Fluency in Arabic and English.
Understanding of CRM systems.
Knowledge of BI tools (Qlik Sense, Power BI, etc).
Experience in the pharma industry.
Excel expert, PowerPoint high level.
Strong analytical work with experience of working with data and databases.
Excellent prioritisation, planning and organising skills.
Excellent interpersonal, networking and team working skills.
Alternatively, for further details or to talk directly to a life sciences recruitment specialist, please request a call back at the top of this page.
Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe.
