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Assistant Regional Manager

4 months ago


North Hertfordshire Hertfordshire, United Kingdom Ultimate Banking Full time

Do you enjoy helping to develop successful teams? As an Assistant Branch Manager in the Royston branch of the Saffron Building Society you will have the opportunity to make a real difference to both staff and customers. You will also be able to attain a professional qualification fully supported. The people are the beating heart of the Saffron Building Society, and it takes each one to provide the service they are rightly proud of.
Improving the customer journey by achieving excellent, swift, efficient and error free management of customer’s transactions and administration, keeping the customer informed of any delays or issues.
Assisting the Branch Manager by proactive organisation of team’s telephone, webchat and administrative work queues, ensuring customers receive service as quickly and efficiently as possible.
Escalating to the cluster manager complex cases, to aid in identifying and addressing training & development needs.
Be able to work on-site Monday to Friday with alternate Saturday mornings (paid at time and a half)
Previous financial services experience
Recognition Scheme
Discounts through Saffron rewards
Annual bonus scheme
Physical, mental, and financial wellbeing support
Pension, Life Assurance & Income Protection
Holiday exchange
Staff Mortgage Benefit
Cycle to work scheme.