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Program Director
4 months ago
Zilliant is looking for an experienced Program Director to join our Professional Services team
Zilliant powers intelligent B2B commerce with our industry-leading price optimization and sales guidance software. Our data science, cloud-native software, and passion for customer success deliver the highest ROI, fastest time to value, and highest customer satisfaction. If you’re ready to make an impact at a growing company that values the time, input, and effort of each of its employees, we’re eager to connect with you
Responsibilities:
- Take ownership of multiple concurrent professional services programs and large projects, providing strategic direction and oversight from initiation to completion.
- Ensure alignment of program objectives with overall business goals and client expectations, and proactively own and resolve risks and issues.
- Cultivate strong relationships with clients, acting as the primary point of contact for program-related discussions and escalations.
- Collaborate with clients to understand their unique needs and objectives, ensuring our services exceed expectations.
- Monitor and report on project progress, addressing any issues or risks proactively to maintain project timelines and budget.
- Implement and enforce quality assurance processes to guarantee the highest standards of service delivery.
- Provide accurate and timely financial reporting to internal stakeholders and clients.
Qualifications:
- 10+ years of experience in project and program management within the professional services industry.
- Proven track record of successfully delivering complex programs on time and within budget.
- Strong interpersonal and communication skills with the ability to build and maintain client relationships.
- Proficiency in project management tools and methodologies.
- Must have excellent written, verbal and interpersonal communication skills.
- Experience in pricing is an advantage, as is Salesforce delivery experience, including integrations.
What You’ll Enjoy:
- Generous Paid Time Off (PTO) policy to ensure a solid work/life balance.
- Monthly Zilliant Zen Days to rest and recharge.
- Comprehensive parental leave to provide time to bond with new family members.
- Volunteer Time Off (VTO) policy to give back and contribute to your local community.
- Remote or Hybrid work schedule, depending on team and personal preferences.
- The financial and strategic backing of Madison Dearborn Partners (MDP).
