Customer Service and Operations Analyst

Found in: Jooble UK C2 - 2 weeks ago


Manchester, United Kingdom AMS Natwest Contingent Full time
AMS is the world's leading provider of Talent Acquisition and Management Services. Our contingent Workforce Solutions (CWS) service partner with NatWest to support contingent recruitment processes. On behalf of NatWest, we are looking for a

Customer Service and Operations Analyst

for a

6-month long

contract based in

Manchester

(hybrid). NatWest is a major UK retail bank, providing every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking. Purpose of the role: To support collateralised trading with its primary role to mitigate counterparty credit risk.

As a Customer Service and Operations Analyst, you will: Determine, agree, and book margin calls for exposures above thresholds on a daily basis Perform investigation and reconciliations to identify collateral discrepancies and actively manage exceptions, including margin calls, cash and bond fails, and reconciliations Be accountable for collateral margin management across bilateral over-the-counter (OTC) and repo transactions and across clearing Ensure adherence of and static management of International Swaps and Derivatives Association (ISDA) and Global Master Repurchase Agreement (GMRA) terms Provide portfolio reconciliation and discrepancy investigation, data management, and margin control including the calculation of initial margin Work closely with the collateral management team and senior individuals from other business areas on risk mitigation and various business and project related process improvement initiatives

What we're looking for: Previous experience in a similar role Experience of working in the financial services industry (preferably - banking) Knowledge of Excel and any collateral management system With an inclusive culture, excellent learning and development, and focus on wellbeing, there are plenty of reasons why NatWest is a great place to work in a temporary job. And you'll be helping to build a sustainable bank, committed to helping people, families, and businesses to thrive. We will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

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