Development Engineering

4 weeks ago

Belfast, United Kingdom Johnson Controls Full time

The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Bring your passion for innovation and we will challenge you to help us create a better tomorrow.
From managing many of the world’s most iconic buildings to making products that help save lives, the breadth of our opportunities empowers you to chart your own path. We are a truly global company that embraces diversity, rewards hard work and inspires people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as unique as you are. 
Working within the technical communications (Training and Support) team, the successful candidate will be responsible for delivering product training to a diverse audience ranging from installation engineers to end-users. They will be responsible for organizing all aspects of the training delivery process, including liaising directly with the customer to establish their needs and amending the course content to meet their requirements, arranging travel and accommodation, shipping training equipment and providing evaluative feedback on courses.
This role will also involve training remotely by leading webinar style training sessions and by developing online learning resources for our new eLearning platform. The successful candidate should be confident in their ability to deliver both in-person and remote training sessions to the highest standard.
Developing classroom Based Technical Training Materials
Overview, Trainer Notes, PowerPoint & student workbooks
Developing eLearning content and managing an LMS 
Delivering product training to audiences throughout the UK and internationally
Liaising with the sales team and customers to organise training courses
Preparing/shipping course material and equipment to the training sites
Evaluating the effectiveness of training courses and feeding it back into the training development cycle
Maintaining training equipment and facilities
Working as part of a customer support team in supporting Johnson Controls customers worldwide.
Ability to work in the office three days per week
Experience in delivering classroom-based technical product training on hardware or software applications
Experience in creating and developing structured classroom-based training content
Experience in creating and developing e-learning content.
Proficiency with video capture software (such as Camtasia) and content authoring tools (Articulate 360’s Rise and Storyline)
Understanding of the full training development cycle
Excellent organisational skills with the ability to manage multiple projects simultaneously
Certificate in Training Practice or equivalent professional qualification.
Knowledge of electronic security products and security industry
BSc Honors Degree Computer Science, Software Engineering, Electrical Engineering, Business/IT OR a combination of education and IT work related experience.
#LI-Hybrid
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