Automation Technology Analyst

2 weeks ago

Basingstoke Hampshire, United Kingdom middle Full time

IAM Analyst Up to £48,000 + 10% Bonus
Basingstoke, Hampshire (Hybrid, approx. 2.5 to 3 days in office per week)

middle is partnered exclusively with a leading global company to recruit an IAM Analyst – Service Delivery, joining their global Identity and Access Management (IAM) team within Technology Operations.

This is a pivotal role acting as the bridge between engineering, delivery, projects, and vendors, ensuring the effective global operation of IAM services. The function supports all identity-related activities across the business including access governance, privileged access, onboarding, audits, and compliance.

It is ideally suited to someone from an IT Service Delivery, Project Management, or Technical Delivery background who wants to take ownership of day-to-day IAM service operations in a large, complex environment. It would also suit a technically minded engineer looking to move into a more service-focused, coordination-driven role.

Acting as the main liaison between technical teams, projects, and service delivery functions
Managing and monitoring global IAM operations, ensuring incidents, changes, and requests are handled efficiently
Overseeing vendor delivery performance and ensuring SLAs are met
Supporting project delivery by coordinating IAM activities across different workstreams
Collating documentation and evidence for audits and compliance
Ensuring alignment between day-to-day service delivery and longer-term IAM strategy

Strong understanding of Identity and Access Management (IAM) concepts and service delivery
Background in IT Project Management, Service Delivery Management, or Technical Operations
Familiarity with Active Directory, Microsoft Entra ID (Azure AD), or other IAM platforms
Knowledge of ITIL processes and a proactive approach to service improvement and problem-solving

middle Recruitment Limited is an Equal Opportunities Employer, providing equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.

Keywords: IAM Analyst, Identity and Access Management Analyst, Service Delivery Manager, IT Project Manager, Technical Delivery Analyst, Access Management Analyst, IT Operations Manager, IAM Engineer

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