Team Leader

2 weeks ago

Wales, United Kingdom Highfield HR Full time
Do you have a passion for vintage & retro? Then look no further

Our Client, one of the UKs leading reuse charities for over 25 years proudly situated in Rhondda Cynon Taff, are seeking a

passionate Team Leader to support with the day-to-day running of their newest venture

a vintage & retro showroom set in the heart of Treorchy. Your role will be an exciting blend of creativity and strategy, from creating visually striking displays that showcase their unique offerings to nurturing a team dedicated to delivering exceptional customer service.

About the Role This is a full-time role (37.5 hours per week) where you will be responsible for the day to day running of their new and exciting vintage & retro showroom in Treorchy. Responsibilities will include: Oversee the day-to-day operations of the retail showroom, ensuring smooth functioning and adherence to organisational standards.

Crafting an inviting and well-organised showroom that captures the essence of vintage and retro charm.

Manage staffing schedules, task delegation, and performance evaluation of showroom staff/volunteer members.

Inspiring and motivating their team to deliver outstanding customer service, offering product knowledge, styling advice, and assistance to shoppers.

Develop and implement strategies to drive sales and achieve revenue targets, including promotions, events, and partnerships.

Monitor sales trends, customer feedback and, in conjunction with the organisation management, market dynamics to identify opportunities for improvement and growth.

Oversee inventory procurement, including sourcing vintage and retro items from donations and other channels, with the support of other organisation departments.

Maintain accurate inventory records, conduct regular stock assessments, and implement strategies to maximise inventory turnover.

Collaborate with the marketing team to develop and execute promotional campaigns, social media initiatives, and community engagement activities.

Cultivate relationships with local influencers, media outlets, and community partners to amplify the organisation's visibility and impact.

To be a key holder and alarm responder when necessary.

About You

The ideal candidate will have:

A strong background in retail, preferably at a management level.

A deep appreciation for vintage and retro items and their selling points.

A commitment to sustainable practices.

Ability to deal with a wide variety of people from public, volunteers, stakeholders, senior management & trustees.

Excellent communication, interpersonal, and customer service skills.

High degree of self motivation

Further details and a full job description are available on request. This role is being managed by Highfield HR, so please refrain from contacting our client directly. TPBN1_UKTJ

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