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Service Coordinator
4 months ago
Fantastic opportunity for a Head of Global Service and Support to join my client who are a leading provider of modular signal switching and simulation solutions for electronic test and measurement applications.
The Head of Global Service and Support, in Essex, will play a pivotal role in establishing a new department, with the objective for this division being to ensure customer satisfaction and maintain high-quality technical support services across international markets. You will recruit and lead a dedicated team of support professionals, develop strategic initiatives, and foster collaborative relationships with customers and external vendors.
O Implement initiatives to enhance the efficiency and effectiveness of technical support operations.
O Develop and maintain standards, policies, and procedures for technical support services to ensure consistency and quality.
O Oversee the day-to-day operations of technology support services, including resource allocation, workload management, and performance monitoring.
The Head of Global Service and Support, in Essex, will have
Bachelor's degree in engineering, computer science, or related field; Proven experience in a leadership role within the test and measurement industry, with a focus on global service and support.
Strong understanding of technical support methodologies, tools, and best practices.
This role requires travel (as per business needs) and a full and valid driving licence.
This is a great opportunity with a well established company in Essex that offer products and services to streamline the design, development and sustainment of high performance electronic & test verification systems.
For the role of Head of Global Service and Support, in Essex, by sending your CV to (url removed) or call Charlie on (phone number removed) or (phone number removed) for more information #J-18808-Ljbffr
