Customer Service Assistant

3 weeks ago

City of London Greater London, United Kingdom Anya Hindmarch Full time

CUSTOMER SERVICE ASSISTANT Apply below after reading through all the details and supporting information regarding this job opportunity. June 2024 – July 2024 An exciting opportunity has arisen to join the Customer Services team at our friendly Head Office in Battersea. We are looking for candidates who are passionate about delivering exceptional, personal customer service and who have a genuine desire to solve customers issues and build strong relationships. Starting in June, full training will be given in this satisfying, busy role. What you’ll be responsible for customer queries about orders, deliveries, cancellations, returns, repairs and potentially fraudulent transactions. information and dealing with customer complaints via multiple channels including email, live chat and telephone. ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions. and encouraging customers to fall in love with our distinctly British products and personality while cultivating relationships that enhance brand loyalty. a key role in achieving SLAs in line with company policies and departmental ways of working. as first point of contact for customer complaints, ensuring these are passed to the Customer Service Manager where appropriate, in an organised and timely manner, so they can be resolved within the agreed SLAs. initiative to suggest better ways of working including process improvements. action all returns with the appropriate method or procedure. What you’ll need experience in a customer service team. experience is preferred but not required. people skills and confidence when dealing with customers. proficiency in spoken and written English. high level of numeracy and the ability to produce and maintain accurate records. be organised, able to multitask, prioritise and problem solve. of the importance of promoting and reflecting the image of a luxury brand. listening skills. with a ‘can do’ attitude. to learn new systems quickly. EQUAL OPPORTUNITIES Anya Hindmarch is an equal opportunity employer. We are committed to creating an inclusive environment for all our employees. If you need reasonable adjustments at any point in the application or interview process, please let us know.

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