Engineering Manager
2 weeks ago
Engineering Manager Are you an experienced manager with extensive software engineering experience?
Would you like to join our great reliability engineering team?
At LexisNexis Intellectual Property (LNIP), our mission is to bring clarity to innovation by delivering better outcomes to the innovation community. We help innovators make more informed decisions, be more productive, and ultimately achieve superior results. By helping our customers achieve their goals, we support the development of new technologies and processes that ultimately advance humanity.
We are looking for a highly skilled and motivated Engineering Manager to oversee the continuous monitoring and production support of live systems. The Engineering Manager will lead a team of SREs and Software Engineers who handle development support, bug fixes, small enhancements, and customer requests for existing, live, and legacy products. This position is responsible for monitoring, proactive management, escalation, and resolution of issues related to these products.
The role emphasizes proactive support, continuous monitoring, and improvement, with a focus on reducing response times for customer incidents and software bugs
Leading and mentoring a team of software and SRE engineers, providing guidance, training, and performance evaluations.
Leading the incident management process, including identification, troubleshooting, resolution, and post-incident analysis.
Designing, implementing, and maintaining monitoring tools and processes to ensure continuous tracking of system performance, availability, and security.
Providing regular reports on system performance, incident metrics, and customer issue resolution to senior management.
Demonstrate in programming languages and technologies relevant to the supported products. (Java, .Net/C#, JS, SQL, React)
Strong understanding of incident management, monitoring tools, and automation processes.
Demonstrate understanding of Site Reliability Engineering (SRE) principles and practices.
Demonstrate experience working with multiple cloud platforms ( AWS, Azure) as well as DevOps practices including CICD Pipelines as well as containerization and orchestration ( Kubernetes, Docker)
Have experience working with multiple monitoring tools such as Datadog, Splunk
Familiarity with automation tools and scripting skills such as Python / JS
We promote a healthy work/life balance across the organisation. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
~ Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Life assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
Access to employee discounts scheme via Perks at Work
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
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