Account Managers/Senior Account Manager

Mitchell & Stones act as an outsourced marketing department for organisations across the UK and Europe. Our clients trust us to consult and strategise on all areas of their marketing activity, and using our in-house team and trusted partners, we execute those strategies to help our clients meet their goals and grow.
We’re not your standard digital agency. We’re changing the way companies work with external partners by offering a comprehensive, embedded marketing solution. Our clients see us as an extension of their team — a trusted advisor and delivery partner — and we love flexing our creative and strategic muscles to drive powerful, long-term results.

At Mitchell & Stones, you’ll find a team that thrives on collaboration, creativity, and continuous improvement. We celebrate initiative, support each other’s growth, and see every challenge as an opportunity.

We’re looking for an experienced, proactive and client-focused Senior Account Manager with a strong digital marketing background and exceptional relationship management skills. You’ll have experience leading client accounts, managing teams, and overseeing a range of digital services including paid media, content, SEO, social and creative production.
You’ll be a confident communicator, capable of owning client conversations, leading performance reviews, and guiding strategic direction. Most importantly, you’ll care deeply about your clients’ success and understand the value of consistency, quality and innovation in service delivery.
You’ll be eager to lead, support and inspire those around you while maintaining high standards and a solutions-first attitude.

We operate a hybrid working model. This allows you to split your working week between the office and working remotely, depending on your preferences and workload.

As a Senior Account Manager at Mitchell & Stones, you’ll lead the charge in managing a portfolio of client relationships and overseeing the delivery of high-impact digital marketing strategies.
You’ll be responsible for creating and executing marketing plans, guiding your delivery team, and using in-house specialist resources — including PPC, SEO, creative and design — to bring campaigns to life.
In this role, you’ll manage a team of 2-3 Digital Marketing Assistants, delegating tasks and ensuring everything runs smoothly. From briefing creatives to refining strategies based on performance data, this is a varied and impactful role that blends leadership, delivery and strategic oversight.

Develop a deep understanding of each client’s brand, goals and performance metrics.
Present strategic plans and campaign performance reports to clients, positioning Mitchell & Stones as a trusted advisor.
Regularly report on key client account performance to the Director and seek strategic guidance where required.
Manage and support a delivery pod consisting of 2-3 Digital Marketing Assistants.
Collaborate with in-house PPC experts, SEO consultants, creatives and designers to deliver integrated marketing campaigns.
Brief, coordinate and quality-check the work of specialist resources to align with the client’s strategic direction.
Lead the planning and execution of multi-channel campaigns (organic and paid), managing timelines, budgets and results.
Analyse and report on key digital metrics using tools such as Google Analytics, Meta Ads Manager and SEO tools.
Make data-driven decisions to optimise campaigns and ensure continual improvement.
Contribute to strategic planning, aligning client goals with broader agency priorities.
Support a culture of high performance, continuous improvement and collaboration within your team.

Bonus Points

An understanding of creative project workflows and briefing best practices.

Training and up-skilling provided
• Flexible working hours
• 26 days holiday
• 2 personal days per year
• Hybrid Working Model
• Generous Christmas Closing period

Base salary negotiable based on experience