Customer Training Support Advisor

2 weeks ago

London, United Kingdom Liberty. Full time

The clue’s in the name, this role is all about service. As a Customer Service Advisor, you will be the first point of call for many of our customers; impeccable communication skills are essential, along with having the ability to effectively deal with customer queries in a cool, calm and collected manner. If ‘dedicated’, ‘diligent’ and ‘decisive’ describe you down to a T, then Customer Services may just be the perfect place for you.

Customer Focus
:Replies to customer queries articulately, professionally and in a timely manner both in person and online
.Aims to provide an outcome with first-time response or face-to-face solution
.Provides consistent, accurate and helpful information to customers
.Ensures customer follow-up is completed within department SLAs and as necessary escalates complaints

.
Standard
s:Answers queries using accurate and appropriate language in all physical, verbal and written communication
s.Completes processes efficiently and correctly, specifically transactions on POS or in AX Dynamics and when completing tasks in Zendes
k.Maintains high standards of organisation and compliance for all working areas, both front and back of hous

e.
Service Excellen
ce:Liberty London ambassador for Customer Service to ensure exceptional quality of experience at all tim
es.Delivers outstanding impressions to develop lasting relationships with custome
rs.Proactively improves personal knowledge of Online and Flagship services, promotions, marketing and event activi
ty.Awareness of latest trends, competitor activity and best practice customer servi

ce.
Personal Qualities and Experie
nce:Customer Service within retail, hospitality or tr
avelExcellent verbal and written communication sk
illsProfessional and friendly interpersonal sk
illsTrusted to work with confidential and sensitive informa
tionGenuine interest in Liberty Lo

ndon

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