Shift Controller

About Network Rail
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. Watch our video to find out more
We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click here .
If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us , whilst you have a healthy work life balance.
We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
Support the management of incidents, accidents and emergencies affecting the operational railway in
liaison with colleagues in Network Rail, customer organisations and other agencies.
Support the work of the Incident Controller during both normal train running and disruptive events, to deliver the optimum service that meets the differing needs of the rail industry and customers.
Manage the faulting and repair of infrastructure assets including identification, coding, prioritisation, action and conclusion.
Call out and co-ordinate, as directed by the Incident Controller, the activities of response staff including maintenance, operations, train operator, contractors, emergency services in response to an incident or event, to achieve safe and speedy recovery from incidents.
Co- ordinate the provision of ESRs, urgent unplanned possession and isolation requests and manage alterations to planned possessions.
Liaise with on site staff to monitor ongoing possessions including the provision and movement of engineering trains, on track machines and plant where problems arise.
Monitor information arising from remote condition monitoring equipment, prioritising response, including the call out and co-ordination of appropriate staff and recording of information to deliver a prompt response to alerts.
Disseminate accurate, concise and timely information, in accordance with company standards and statutory requirements, to train operator staff, Network Rail, passengers and other Railway Group members relating to incidents.
Input to the daily log, safety, infrastructure and performance events, as directed by the Incident Controller in accordance with the relevant company standards and instructions .
Produce reports and supporting data to agreed specifications and co-ordinate the provision of other necessary control information to defined timescales.
Experience within a fault management, maintenance, operations or rail industry control environment
Demonstrable skill in the use of Microsoft Office package and Control specific software e.g. Understanding of commercial/ business picture within Network Rail and TOC's
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Network Rail Benefits – To find out about what benefits we offer, click here
Closing date: 2nd January 2026
Please get your application in as soon as possible, we may close the advert before the listed closing date if we receive enough applications.Network Rail is a Disability Confident Leader and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. You can visit Evenbreak's Career Hive for advice on accessibility support if you're unsure of the options available. Network Rail Benefits – To find out about what benefits we offer, click here
Safe behaviour is therefore a requirement of working for Network Rail.All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available.