Head of Customer Services

3 weeks ago

Cambourne Cambridgeshire, United Kingdom Jefferson Wells Full time

Head of Customer Services

Are you an experienced leader passionate about developing high-performing teams and enhancing customer experiences? We are seeking a dynamic Head of Customer Services to join our team, reporting directly to the Head of Sales and Service UK & Ireland.

About the Role:

As Head of Customer Services, you will manage teams across Order Management, Pre and Post Sales, Key Account Support, and Technical Support. Your mission will be to create an engaging working environment, foster cross-functional collaboration, and continuously improve customer experience.

Key Responsibilities:

  • Develop and implement customer care strategies.
  • Lead and support customer support teams.
  • Communicate goals and ensure regular coaching.
  • Oversee resolution of customer inquiries and complaints.
  • Develop plans for an omnichannel service experience.
  • Implement processes to improve efficiency.
  • Monitor customer interactions and service levels.
  • Collaborate to improve processes.
  • Develop relationships with stakeholders.
  • Analyse performance metrics and implement improvements.
  • Prepare reports for stakeholders.
  • Provide strategic thinking to evolve the business.
  • Promote new ways of working for customers and the business.
  • Stay updated on industry trends.

Person Requirements:

  • Significant experience in a similar role.
  • Bachelor's degree in a related field desired but not essential.
  • Proven experience in a senior services management role.
  • Strong understanding of CRM systems and customer care technologies.
  • Excellent communication and problem-solving skills.
  • Experience working with all organisational levels.
  • Ability to analyse data and improve operations.
  • Ability to mentor high-performing teams.
  • Ability to manage multiple priorities in a fast-paced environment.

Business Systems Knowledge/Experience (Essential):

  • MS Office
  • MS Teams
  • Salesforce CRM (Key User Preferred)
  • Salesforce Service Cloud (Key User Preferred)

(Preferred):

  • SAP S4 HANA - Lead to Cash (L2C) Process Knowledge
  • Service to Customer (S2C) Process Knowledge
  • Purchase to Pay (P2P) Process Knowledge

Join us and impact our customer service operations. If you are a strategic thinker with a passion for customer care and team development, we want to hear from you

#J-18808-Ljbffr

  • Head of Customer Services

    3 weeks ago

    Cambourne, United Kingdom Jefferson Wells Full time

    Head of Customer Services Are you an experienced leader passionate about developing high-performing teams and enhancing customer experiences? We are seeking a dynamic Head of Customer Services to join our team, reporting directly to the Head of Sales and Service UK & Ireland. About the Role: As Head of Customer Services, you will manage teams across Order...

  • Head of Customer Service

    3 weeks ago

    Cambourne, United Kingdom Potensis Full time

    **Head of Customer Service - Cambourne, Cambridgeshire - £65,000 + Healthcare + Annual Bonus + Pension + Car Allowance** We are currently working with a very successful housebuilder operating in the Cambridgeshire area who are looking for a Head of Customer Care to maintain high company satisfaction ratings. **Responsibilities will include**: The function...

  • Head of Customer Services

    3 weeks ago

    Cambourne, United Kingdom Jefferson Wells Full time

    Head of Customer ServicesAre you an experienced leader passionate about developing high-performing teams and enhancing customer experiences? We are seeking a dynamic Head of Customer Services to join our team, reporting directly to the Head of Sales and Service UK & Ireland.About the Role:As Head of Customer Services, you will manage teams across Order...

  • Head of Customer Service

    3 weeks ago

    Cambourne, United Kingdom Potensis Full time

    **Head of Customer Service** **Cambourne, Cambridgeshire** We are currently working with a very successful housebuilder operating in the Cambridgeshire area who are looking for a Head of Customer Care to maintain high company satisfaction ratings. **Responsibilities will include**: The function of a Head of Customer Care is to prioritise the customer...

  • Service Manager, Data

    3 weeks ago

    Cambourne, Cambridgeshire, United Kingdom Jefferson Wells Full time

    Head of Customer Services Are you an experienced leader passionate about developing high-performing teams and enhancing customer experiences? We are seeking a dynamic Head of Customer Services to join our team, reporting directly to the Head of Sales and Service UK & Ireland. About the Role: As Head of Customer Services, you will manage teams across...

  • Customer Service Executive

    3 weeks ago

    Cambourne, Cambridgeshire, United Kingdom MSD Full time

    This is a Fixed Term - 12 months contact Our company manufactures a connected animal product and we have an exciting opportunity for a Dutch speaker to join us, we are a global business, based in Cambourne, Cambridge. We give an extremely high level of customer service and see this as a major asset for our business. This not only keeps our existing...

  • Customer Service Executive

    3 weeks ago

    Cambourne, Cambridgeshire, United Kingdom MSD Full time

    This is a Fixed Term - 12 months contact Our company manufactures a connected animal product and we have an exciting opportunity for a Dutch speaker to join us, we are a global business, based in Cambourne, Cambridge. We give an extremely high level of customer service and see this as a major asset for our business. This not only keeps our existing...

  • Customer Service Executive

    2 weeks ago

    Cambourne, Cambridgeshire, United Kingdom MSD Full time

    This is a Fixed Term - 12 months contact Our company manufactures a connected animal product and we have an exciting opportunity for a Dutch speaker to join us, we are a global business, based in Cambourne, Cambridge. We give an extremely high level of customer service and see this as a major asset for our business. This not only keeps our existing...

  • Dutch Speaking European Customer Service Executive

    3 weeks ago

    Cambourne, Cambridgeshire, United Kingdom MSD Full time

    This is a Fixed Term - 12 months contact Our company manufactures a connected animal product and we have an exciting opportunity for a Dutch speaker to join us, we are a global business, based in Cambourne, Cambridge. We give an extremely high level of customer service and see this as a major asset for our business. This not only keeps our existing...

  • Dutch Speaking European Customer Service Executive

    3 weeks ago

    Cambourne, Cambridgeshire, United Kingdom MSD Full time

    This is a Fixed Term - 12 months contact Our company manufactures a connected animal product and we have an exciting opportunity for a Dutch speaker to join us, we are a global business, based in Cambourne, Cambridge. We give an extremely high level of customer service and see this as a major asset for our business. This not only keeps our existing...

  • Customer Service Administrator

    4 weeks ago

    Cambourne, United Kingdom Needle in a Haystack Ltd Full time

    Contract, Full-Time, Day Shift Number of openings: 1 Hybrid Working **This a 12 month fixed term contract, maternity cover. Potential for a permanent role depending on performance** **The Package - What you could earn**: - Basic salary negotiable depending on experience - Hybrid role 2 days a week in the office - 08:30 to 17:00 Monday to...

  • Customer Service and Sales Coordinator

    3 weeks ago

    Cambourne, United Kingdom STORMX RECRUITMENT LIMITED Full time

    A role where no day is likely to be the same as this is not a call centre. It’s a solid mixture of administrative account management and relationship building with clients, with full training provided. Don’t let the sales title fool you, this is absolutely not a cold-calling, volume based role, the sales element would involve speaking to existing clients...

  • Customer Service Administrator

    2 weeks ago

    Cambourne, Cambridgeshire, United Kingdom Needle in a Haystack Ltd Full time

    Contract, Full-Time, Day ShiftNumber of openings: 1Hybrid WorkingThis a 12 month fixed term contract, maternity cover. Potential for a permanent role depending on performanceThe Package - What you could earn:Basic salary negotiable depending on experience Hybrid role 2 days a week in the office 08:30 to 17:00 Monday to FridayCustomer Service Administrator -...

  • Travel Expert

    1 month ago

    Cambourne, United Kingdom Premier Holidays Full time

    EXCITING OPPORTUNITY to work for one of east of England's leading travel companies. **What are we looking for?** Our Experts are enthusiastic and motivated and enjoy working as part of a busy team, helping others and delivering exception customer service. **What you’ll need**: Our business can’t be done without our people, we want them to be proud to...

  • Travel Expert

    3 weeks ago

    Cambourne, United Kingdom Premier Holidays Full time

    EXCITING OPPORTUNITY to work for one of east of England's leading travel companies. **What are we looking for?** Our Experts are enthusiastic and motivated and enjoy working as part of a busy team, helping others and delivering exception customer service. **What you’ll need**: Our business can’t be done without our people, we want them to be proud to...

  • Travel Expert

    3 weeks ago

    Cambourne, United Kingdom Premier Holidays Full time

    EXCITING OPPORTUNITY to work for one of east of England's leading travel companies. **What are we looking for?** Our Experts are enthusiastic and motivated and enjoy working as part of a busy team, helping others and delivering exception customer service. **What you’ll need**: Our business can’t be done without our people, we want them to be proud to...

  • Travel Expert

    4 weeks ago

    Cambourne, United Kingdom Premier Holidays Full time

    EXCITING OPPORTUNITY to work for one of east of England's leading travel companies. **What are we looking for?** Our Experts are enthusiastic and motivated and enjoy working as part of a busy team, helping others and delivering exception customer service. **What you’ll need**: Our business can’t be done without our people, we want them to be proud to...

  • Head of Customer Excellence

    1 month ago

    Cambridgeshire, United Kingdom Venn Group Full time

    A position has arisen for a Head of Customer Excellence in Cambridgeshire.The role will be pivotal in transforming the customer service experience within the Finance sector. It involves crafting and executing a comprehensive strategy that aligns with the broader objectives of the re-imagining Professional Services initiative. The goal is to establish a...

  • French Speaking Customer Service Executive

    2 weeks ago

    Cambourne, United Kingdom MSD Full time

    Our company manufactures a connected animal product and we have an exciting opportunity for a Dutch speaker to join us, we are a global business, based in Cambourne, Cambridge. We give an extremely high level of customer service and see this as a major asset for our business. This not only keeps our existing customers happy but also helps drive new sales...

  • French Speaking Customer Service Executive

    2 weeks ago

    Cambourne, Cambridgeshire, United Kingdom MSD Full time

    Our company manufactures a connected animal product and we have an exciting opportunity for a Dutch speaker to join us, we are a global business, based in Cambourne, Cambridge. We give an extremely high level of customer service and see this as a major asset for our business. This not only keeps our existing customers happy but also helps drive new sales...