Operations Manager/Senior Manager
4 weeks ago
We are an open door for people experiencing homelessness whose lives have been shaped by trauma and
Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and
Supporting Managers and their teams in the delivery of high-quality, trauma-informed housing and support
Working with the Head of Housing and Support, ensure our services across Oxfordshire are
transformed to meet the emerging needs of people experiencing homelessness. professional development of staff who deliver services and maintaining partnerships across relevant sectors are
Working closely with the Head of Housing and Support:
• To ensure that the client delivers effective and high-quality support and housing
To promote the active involvement of service user experience and voice in the delivery, development
and monitoring of all services
• health and safety policies.
• To ensure effective and sustainable housing management; management and community commitment.
• To provide support and line management supervision to Support Managers, ensuring they meet all aims,
objectives and outcomes, according to relevant policies and procedures,
• To ensure all support services carry out all required monitoring and evaluation reporting
• quality services that are reflective of clients values and address local needs.
• To stand in for the Head of Housing and Support in their absence
• Respond to emergencies, on occasion during unsocial hours, and participate in a rota to provide
Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for
Adhere to the clients policies and procedures at all times.
• An understanding of the needs and experience of working with vulnerable adults
• Knowledge of voluntary and statutory services available to homeless people and vulnerable adults
• Knowledge of safeguarding legislation and risk assessment methodology
• A commitment to and an understanding of policies to prevent discrimination and harassment on the grounds of gender, race, age, sexuality or beliefs.
• Analyse, interpret, and present data to highlight issues and risks to support decision making.
• Ability to deal with challenging behaviour
• Able to methodically plan, manage, monitor, advise and review risks and issues and provide resolution
• Proactively participate in annual reviews for self and for others
• Ability to produce reports with excellent writing and analytical skills.
• Understanding of digital technologies used in internal communications.
• To be able to operate competently regarding managing data and information in accordance with the Data Protection Act (DPA) (2018) and the General Data Protection regulations (GDPR).
Office based in Oxford with travel across the County
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