Customer Service Executive Temp to Perm

4 weeks ago


Northamptonshire, United Kingdom Hays Full time

Hays are looking for a Customer Liaison Manager for a claims management company based in the Northampton.
5 p/wk, Monday to Friday and one in 4 Saturdays (8.Claims Management or Insracne preferred
Ensuring that all customer complaints are thoroughly and fairly investigated within agreed service standards, you will ensure complaints are effectively managed, working with other teams to turn insight into action where necessary.
Development and implementation of a framework for effective complaint management.
Implementation and delivery of complaints strategies and policies across the business.
Ensuring the team are 'asking the right questions, in the right way, to get the right answer professionally' to resolve complaints efficiently and effectively.
Ensuring that customer service guidelines are embedded throughout the organisation in conjunction with departmental managers and with clients/customers.
Identifying, through continuous improvement and customer feedback, potential company training requirements and making recommendations to improve customer service and assist in the reduction of repeat failures.
Acting as a point of escalation for complaint handling decisions outside the standard process.
Ensuring that departmental complaint activity is undertaken within client, internal and regulatory timescales.
Carrying out root cause analysis of complaints and customer feedback and making recommendations for process improvement across the organisation.
Generating departmental reports and analyse KPIs for performance improvement.
Always promoting data security in and outside business, with strict adherence to DPA, GDPR and information security standards.
Managing responses to Subject Access Requests (SAR) in line with regulatory requirements.
Undertaking regular meetings with stakeholders focusing and supporting the day-day pressures of the department.
Managing, developing, and motivating the customer liaison team to ensure performance, conduct, training and HR requirements are managed accordingly.
Operating as part of the management team, working to improve service provision, departmental infrastructure, resources, systems, standards, and processes across the organisation.
Completing duties as required from time to time by the Senior Management Team and Directors.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at



  • Daventry, Northamptonshire, United Kingdom SolviT Recruitment Ltd Full time

    Inbound Call Centre Operator Mon - Fri £Full Time - Temp 2 Perm We are looking for experienced inbound call centre operators to work with a small, outsourced call centre in the Daventry area. This is a role working with a small but busy, vibrant, and faced paced office. You will be taking inbound calls for people looking for help with safeguarding issues....


  • Daventry, Northamptonshire, United Kingdom SolviT Recruitment Ltd Full time

    Inbound Call Centre Operator Daventry Mon - Fri £Full Time - Temp 2 Perm We are looking for experienced inbound call centre operators to work with a small, outsourced call centre in the Daventry area. This is a role working with a small but busy, vibrant, and faced paced office. You will be taking inbound calls for people looking for help with...


  • Daventry, Northamptonshire, United Kingdom SolviT Recruitment Ltd Full time

    Inbound Customer Service Agents Apply online only) 4 on - 4 off so there will be weekend work due to the way 4 on - 4 off works. Full Time - Temp 2 Perm We are looking for 2 x experienced inbound customer service agents to work with a small, outsourced call centre in the Daventry area. This is a role working with a small but busy, vibrant, and faced...


  • Wellingborough, Northamptonshire, United Kingdom Hays Technology Full time

    Hays are looking for a Customer Liaison Manager for a claims management company based in the Northampton. 5 p/wk, Monday to Friday and one in 4 Saturdays (8.Claims Management or Insracne preferred Ensuring that all customer complaints are thoroughly and fairly investigated within agreed service standards, you will ensure complaints are effectively managed,...


  • Northampton, Northamptonshire, United Kingdom CRC Recruitment Ltd Full time

    Customer Service - Logistics 07.30 16.00 Monday to Friday Temp - Perm Our long-standing client is seeking an enthusiastic individual to join their dynamic team situated in Northampton. As part of the Customer Service Administrator role, you will demonstrate a positive can do attitude and strive to give excellent customer service. Duties will include ...


  • Kettering, Northamptonshire, United Kingdom Interaction Recruitment Full time

    Job Title: Shoe Production Operatives Hours: Full Time - temp to perm Our client is looking for Production Operatives to work within the shoe manufacturing environment. The roles will suit candidates with manufacturing skills, and someone with experience of leather cutting on a CAD table would possibly be of interest. In-house training can be given...


  • Northampton, Northamptonshire, United Kingdom Virtual Hub Full time

    Our client is one the market leaders in the distribution sector supply beers, wines and spirits to the public sector. Shift time & Hours Contract Temp to Perm for the right person FULL-TIME HOURS! Must be available for full-time hours!


  • Braunston, Northamptonshire, United Kingdom Personnel Solutions (Midlands) Ltd Full time

    I am recruiting for a Customer Service Agent on a temp to perm basis. This is a fast paced environment therefore candidates must be able to work in a busy environment and think on their feet. You will need to be a confident communicator as you will be answering calls to customers and calling them back regarding deliveries. Candidates will deal with same...


  • Northampton, Northamptonshire, United Kingdom CRC Recruitment Ltd Full time

    Customer Service - Logistics 07.00 Monday to Friday Temp - Perm As part of the Customer Service Administrator role, you will demonstrate a positive can do attitude and strive to give excellent customer service. Processing of online orders using WMS software


  • Rushden, Northamptonshire, United Kingdom Pareto Full time

    Job Title: Customer Success Executive Our client is one of the fastest growing property and construction tech companies in the UK. Building a world class SaaS business and solving challenges for construction customer service teams, they have big future plans. As part of those plans, our client are growing their team and are now looking for enthusiastic...


  • Rushden, Northamptonshire, United Kingdom Pareto Full time

    Job Title: Customer Success Executive Our client is one of the fastest growing property and construction tech companies in the UK. Building a world class SaaS business and solving challenges for construction customer service teams, they have big future plans. As part of those plans, our client are growing their team and are now looking for enthusiastic...


  • Rushden, Northamptonshire, United Kingdom Pareto Full time

    Job Description Job Title: Customer Success Executive Our client is one of the fastest growing property and construction tech companies in the UK. Building a world class SaaS business and solving challenges for construction customer service teams, they have big future plans. As part of those plans, our client are growing their team and are now looking...


  • Daventry, Northamptonshire, United Kingdom Hyered Full time

    30 - 32k + bonus 5 days onsite A global tech giant have an exciting newly created role for a Customer Services Executive to join their team. Offering an immediate start, excellent benefits and bonus package this is a role not to be missed. This international business are market leaders and require an ambitious customer services professional to be...


  • Daventry, Northamptonshire, United Kingdom Hyered Full time

    30 - 32k + bonus 5 days onsite A global tech giant have an exciting newly created role for a Customer Services Executive to join their team. Offering an immediate start, excellent benefits and bonus package this is a role not to be missed. This international business are market leaders and require an ambitious customer services professional to be...


  • Daventry, Northamptonshire, United Kingdom Hyered Full time

    Job Description 30 - 32k + bonus 5 days onsite A global tech giant have an exciting newly created role for a Customer Services Executive to join their team. Offering an immediate start, excellent benefits and bonus package this is a role not to be missed. This international business are market leaders and require an ambitious customer services professional...


  • Braunston, Northamptonshire, United Kingdom Personnel Solutions (Midlands) Ltd Full time

    I am recruiting for a Customer Service Agent on a temp to perm basis. Candidates must be computer literate with all Microsoft Packages including Excel. The successful candidate will ideally have experience in a similar role where you are talking to customers over the phone and on emails such as a call centre. Hours are Monday- Friday 9am- 5.30pm. My...

  • Accounts Receivable

    1 week ago


    Daventry, Northamptonshire, United Kingdom New Appointments Group Full time

    We are looking for an Accounts Assistant on a temporary basis until December 2024 with a possible extension. This is a hybrid role working two days in the Daventry office and the rest from home. This role is Monday to Friday. There is an option to work more hours Monday to Thursday to finish around 2pm on a Friday! Our client who is a leading...


  • Crick, Northamptonshire, United Kingdom Interaction Recruitment Full time

    Full Time – Permanent Hours: Monday to Friday 9am to 5.Professional Office Culture, 32 Days Annual Leave Entitlement Incl Bank Holidays, plus fantastic career prospects They pride themselves in providing a high level of exceptional service to their clients and has a brand reputation of second to none. Due to further growth plans, they are seeking...


  • Daventry, Northamptonshire, United Kingdom SolviT Recruitment Ltd Full time

    Inbound Call Centre Operator Daventry 07:00 - 15:30 Mon - Fri £11.56 Full Time - Temp 2 Perm We are looking for experienced inbound call centre operators to work with a small, outsourced call centre in the Daventry area. This is a role working with a small but busy, vibrant, and faced paced office. You will be taking inbound calls for people looking for...


  • Northampton, Northamptonshire, United Kingdom Pertemps Northampton Full time

    Our client, based in Northampton require an Account Executive/Customer Service individual to join their team to strengthen existing customer relationships and expanding products into existing customers and increasing customer satisfaction. As Account Executive/Customer Service you will be responsible for the customer service functions for all accounts as...