Desktop Support Engineer

1 month ago


United Kingdom Allied Worldwide Full time

About us We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. 5 Desktop Support Engineer with demonstrated proficiency in providing technical assistance and leading a team of support professionals. The ideal candidate will possess a strong combination of technical expertise, leadership capabilities, and a customer-focused approach to IT support.

5 technical support for desktops, laptops, printers, mobile devices, and other end-user computing equipment.
Manage a team of desktop support technicians, including task assignment, performance monitoring, coaching, and development.
Bachelor’s degree in computer science, Information Technology, or related field.
Minimum of 5 years of experience in desktop support roles, with at least 2 years in a leadership or supervisory capacity.
Strong technical proficiency in Windows operating systems, Microsoft Office Suite, Active Directory, and desktop virtualization technologies.
Experience with IT service management tools such as ServiceNow, Remedy, or Jira.
Solid understanding of networking concepts, TCP/IP protocols, and troubleshooting connectivity issues.
Proven ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
ITIL Foundation certification is preferred.
Strong leadership and team-building skills, with a focus on fostering a collaborative and inclusive work environment.



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