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Desktop Support Engineer
4 months ago
Commercial Services Group is recruiting for a Senior Desktop Support Engineer on behalf of Cantium Business Solutions, which is part of Commercial Services Group.
Brand: Cantium Business Solutions
Cantium is seeking a Senior Desktop Support Engineer to join our Regional Support Team.
This role involves providing proactive and reactive IT support for all Cantium Business Solutions local authority customers. As the Senior Desktop Support Engineer, you will be responsible for responding to user requests for support through remote tools and hands-on triage, ensuring timely resolution or escalation to the Desktop Support Manager.
This role may require some field-based IT support, so a valid UK driving license, DBS check and access to your own vehicle may be necessary. Minimum of 33 days holiday (inc. bank holidays)
Generous contributory pension scheme.
People focused culture with great communication and development opportunities.
Electric Car Scheme.
Finding and fixing hardware problems with computers, laptops, and printers to guarantee best use of resources
Diagnosing and resolving operating system / software application issues
Maintain proactive estate monitoring to make sure problems are resolved before they become major issues
Quickly address and resolve all client concerns, guaranteeing excellent support and compliance with predetermined service standards
Supports the creation of a functional interface between customers and service providers, including, when appropriate, outside vendors. This interface comprises incident documentation, progress monitoring, and making sure all diagnostic data is supplied for incident analysis and error correction
Provides information on updates, known errors, changes in availability, new facilities
Expert in customer service techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of IT services
~ In depth knowledge of Microsoft Operating Systems to diagnose issues
~ Knowledge of network troubleshooting, Ethernet and IP configuration
~ In depth knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used within own organisation
~ Cantium Business Solutions is a back-office services provider established by Kent County Council. They partner with local government, education and private sectors to understand their business needs and challenges and provide tailored solutions. Their focus on insight and collaboration ensures that they remain connected to these organisations to enhance their key business priorities such as such as IT strategy and architecture, project management and fully managed IT services.
Cantium Working” is our vision of the behaviours and attitudes inherent in ‘agile’ working. As a business we are committed to providing a flexible approach to when, where and how our staff work. Cantium working enables you to work in the way which best balances personal and work life – helping you achieve a great work life balance.
About Commercial Services Group
Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement and support services globally, with revenues of c£600M, 1,800 staff across 25 trading brands, providing services ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more.
Wholly owned by Kent County Council, CSG supports over 15,000 customers in 86 countries and collaborates with a supply chain of c1,000 suppliers.
Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers,CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.
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